Associate Office IT

National Payments Corporation of India; Chennai District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Comprehensive coverage for medical, accidental, and life insurance

Employee Assistance Program

Parental Leave support

Mobility Benefits

Retirement Planning

Job summary

The National Payments Corporation of India is seeking an Associate for IT Infra Office Maintenance in Chennai. The successful candidate will manage on-premises O365 Email Setup, ensuring uptime and securing the email gateway from various cyber threats.

Candidates should have a BE/BTech degree and over 2 years of relevant experience. The role includes responsibilities like conducting AD health checks, managing internal servers, and integrating email solutions. NPCI offers a comprehensive benefits package and promotes an inclusive work environment.

Qualifications

• 2+ years of experience in IT infrastructure management with a focus on email systems.
• Proficiency in managing O365 and email security protocols.
• Strong knowledge in Active Directory and DNS management.

Responsibilities

• Manage O365 Email Setup and ensure email uptime for users.
• Protect email gateway from cyber threats including spam and phishing.
• Conduct AD health checks and maintain internal AD servers.

Skills

O365 Email Management

Cybersecurity Protocols

Active Directory Management

Bash Scripting

Education

BE/BTech

Tools

Cisco Email Gateway

Ironport

Linux Bind

Job description

National Payments Corporation of India (NPCI) | Full Time

The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world‑class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.

Our Culture

The NPCIWAY – Our Guiding Principles

At NPCI, we foster a culture of Inclusion, Innovation, and a High‑Performance Workplace.

The NPCIWAY is not just a framework – it’s a shared commitment by every individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.

Five Tenets of the NPCIWAY

• Forward‑Thinking Mind‑Set
• Customer First
• Lead With Purpose
• Passion to Deliver
• All Succeed Together

Employee Perks and Benefits

Insurance & Wellness

• Comprehensive Coverage – Medical, accidental, and life insurance.
• Employee Assistance Program – Onsite medical center, financial/legal counselling, mental wellness.
• Annual Wellness Bouquet – Holistic wellbeing support.

Family & Childcare

• Parental Leave – Inclusive maternity and paternity leave.
• Daycare Support – Assistance for working parents.

Mobility & Lifestyle

• Mobility Benefits – Relocation, transfers, and travel support.
• Home Loan Interest Support – Up to 50% reimbursement.
• Mobile Reimbursement – New handset every 2 years.
• Car Lease, Salary Advance, Subsidized Meals.
• Reward & Recognition Program.
• Technology Innovation – Patents and IP Rights policy.

Retirement Planning

• Provident Fund (PF) and Gratuity Contributions.

Job Overview

Associate – IT Infra Office Maintenance

Years of Experience: 2+ years

Education: BE/BTech

Key Responsibilities

• Manage on‑premises O365 Email Setup with secure Cisco Email Gateway for NPCI domain.
• Ensure email uptime for NPCI users and all SMTP applications to keep NPCI business moving.
• Protect the NPCI MX email gateway from spam, cyber threats, malware, ransomware, spoofing, and phishing attacks.
• Secure NPCI email domain by enhancing email security protocols using SPF, DKIM, and DMARC.
• Ensure all incoming and outgoing mail is virus and spam free to avoid NPCI IP blacklist.
• Integrate NPCI Email Solution with Ironport and Active Directory for seamless mail delivery.
• Proactively review and resolve escalated calls.
• Conduct timely version upgrades to close security vulnerabilities.
• Perform O365 administrative tasks, storage management, web hosting, troubleshooting, bash scripting, log management and automation, and Ironport mail gateway management.
• Execute four email DR drill activities on schedule with scripts to reduce downtime during email DR drills.
• Coordinate with IS, Audit, and Risk teams during internal and external audits for compliance and closure.
• Maintain 10 internal AD servers with DHCP and DNS services.
• Replicate all AD servers for synchronization, net logon, time services, FSMO roles, schema, NTDS database partitions, and DNS settings.
• Conduct AD health checks, identify resource bottlenecks, troubleshoot, and resolve problems.
• Install patches and software upgrades to close audit observations.
• Create scripts to avoid manual errors.
• Create and delete DNS zones and delegations on location AD servers.
• Perform regular cleanup on AD, DNS, and DHCP.
• Manage AD DHCP scopes and configure new scopes.
• Create and maintain Group Policy.
• Implement AD Single Sign On for user Windows login, EPO, Email, and Proxy for seamless access.
• Ensure uptime of NPCI public DNS and run NPCI Public DNS application at three DC locations on Linux Bind.
• Upgrade Linux OS and Bind application to close audit points related to public DNS servers.
• Weekly backup scripts of NPCI DNS public zone files.
• Monitor for cache poisoning attacks and protect DNS servers with secure connections.
• Ensure all NPCI subdomains FQDN resolve smoothly for external world by authoritative on‑premise NPCI DNS servers.
• Manage DHCP servers: allow and deny MAC IDs, IP reservation, scope management, and Wi‑Fi access point management.
• Manage Endpoint Client Management tools: patch management, software deployment and update, service desk management, and management of AD, DNS, DHCP, O365, Ironport, Wi‑Fi, BMC client management.