Associate Network Engineer

Infinite; Bengaluru; On-site; INR 324,000 - 396,000; Full time

Job summary

Infinite in Bangalore is seeking a proactive IT Helpdesk Technician to join our 24/7 support team. You will handle NoC operations, resolve incidents, and provide Windows OS support on laptops and desktops, alongside basic network troubleshooting.

The role starts with a 3‑month training period with a stipend of 18,000 per month, after which the post‑probation salary is 3.6 LPA. A two‑year service agreement applies, with an exit clause of 2,00,000.

Qualifications

• Willingness to work in 24/7 shift.
• Basic troubleshooting for internet/LAN/WAN connectivity.
• Ability to install, upgrade, troubleshoot Windows OS on laptops/desktops.
• Customer service oriented with good communication.

Responsibilities

• Ready to work in a 24/7 work environment, manage NoC operations and incidents.
• Install, upgrade, support and troubleshoot Windows OS on laptops/desktops.
• Handle basic L1 user queries and ticketing.
• Provide training and assistance on IT systems to users.
• Diagnose and resolve Windows application issues and network connectivity problems.
• Escalate complex issues to the appropriate resolver group when needed.

Job description

Role & responsibilities

Job Details:-

• Location: Bangalore
• Salary: 3.6LPA( Post Probation Period )
• Joining Time: Immediate
• Training Duration: 3 Months
• Stipend during Training: 18,000 per month
• Service Agreement: 2 Years, 2,00,000 exit clause
• Shift: 24/7 Rotational Shifts( Night Shift)

Key Responsibilities:

• Ready to work in 24*7 Work environment, manage NoC operations and incidents.
• Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
• Answer calls from users, creating tickets and resolving issues.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
• Handling Basic L1 level queries for the users
• Provide assistance and training to users on information technology systems.
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• Understanding on Azure.
• When the restoration is beyond the scope of the support escalates the issue/problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Customize & configure desktop hardware to meet specifications and business standards
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team player must be able to work with people within and outside of the IT department.
• Customer service oriented.
• Must be willing to work in rotation shifts.