Associate NBBL Operations
NPCI
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
National Payments Corporation of India (NPCI) invites an Associate - Operations to manage settlement cycles, onboarding of participants, and governance compliance. Based in Chennai or Mumbai, you will collaborate with banks and non-bank entities to ensure smooth BBPS platform operations.
The role requires 3+ years in BFSI operations, a Master’s degree, and strong analytics, process governance and stakeholder management skills.
Qualifications
- 3+ years of experience in Operations, Compliance, Risk or Process Management in BFSI.
- Master's degree in a relevant field.
- Proven project management, risk management and compliance experience.
- Strong analytical, stakeholder management, communication and presentation skills.
- Ability to leverage AI/ML insights to improve decisions and data workflows.
Responsibilities
- Oversee settlement operations, reconciliation and regulator-compliant processing.
- Lead onboarding of banks, non-bank entities and ecosystem participants on BBPS.
- Ensure governance, SOPs, MIS reporting and continuous process improvements.
Skills
Education
Job description
National Payments Corporation of India (NPCI) | Full Time
At NPCI, we foster a culture of Inclusion, Innovation, and a High-Performance Workplace .
The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.
- ForwardThinkingMind-Set
- CustomerFirst
- LeadWith Purpose
- PassiontoDeliver
- AllSucceedTogether
Insurance&Wellness:
- ComprehensiveCoverage :Medical,accidental,andlifeinsurance.
- Employee Assistance Program : Onsite medical center, financial/legal counselling, mental wellness.
- AnnualWellnessBouquet :Holisticwellbeingsupport
- ParentalLeave :Inclusivematernityandpaternityleave.
- Nanny at home Support: Assistance for Working Parents
- MobilityBenefits :Relocation,transfers,andtravelsupport.
- HomeLoanInterestSupport :Upto50%reimbursement*
- MobileReimbursement :Newhandsetevery2years.
- CarLease,SalaryAdvance,SubsidizedMeals.
- Reward&RecognitionProgram.
- TechnologyInnovation: PatentsandIPRightspolicy.
- ProvidentFund(PF) and Gratuity Contributions .
At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.
The incumbent will be responsible for driving critical operational processes within the Bharat Bill Payment System (BBPS) ecosystem, ensuring efficient settlement management, participant onboarding, customer grievance resolution, regulatory compliance, and stakeholder engagement. The role requires strong operational acumen, process governance capabilities, and the ability to collaborate with banks, non-bank entities, and internal stakeholders to deliver a seamless and compliant bill payment experience.
Job Title: Associate - Operations
Division: NBBL Operations
Years of Experience: 3yrs+
Education: Graduate/Post Graduate or equivalent Full-time
Location: Chennai or Mumbai Permanent Role
- Execute and monitor multiple daily settlement cycles within defined TATs, ensuring accurate settlement processing, reconciliation, and timely dissemination of information to sponsor banks and stakeholders.
- Manage operational financial activities including computation of income, TDS, GST, and related reporting requirements.
- Resolve settlement exceptions and coordinate with participants to ensure seamless transaction processing and operational continuity.
- Manage customer complaints and service requests received through CRM, BBPS website, social media, and other channels, ensuring timely resolution and enhanced customer experience.
- Drive end-to-end onboarding of banks, non-bank entities, Operating Units (OUs), Agent Institutions, and Agents on the BBPS platform within defined timelines.
- Conduct participant training sessions, address operational queries, and build strong relationships with ecosystem stakeholders to support smooth platform operations.
- Ensure adherence to BBPS guidelines, regulatory requirements, communication protocols, and organizational governance standards.
- Maintain and periodically review SOPs, process documentation, and standardized channel experiences to drive operational consistency and compliance.
- Analyze operational data, prepare MIS, dashboards, and presentations, and identify opportunities for process improvements and operational excellence.
- 1. 3+ years of experience in Operations, Compliance, Risk, or Process Management, preferably in the BFSI industry.
- 2. Master's degree in a relevant field.
- 3. Proven experience in project management, risk management, and compliance frameworks.
- 4. Strong analytical, stakeholder management, communication, and presentation skills.
- 5. AI-enabled mindset with the ability to leverage AI/ML tools and insights to drive smarter decision-making, improve data workflows, and enhance outcomes.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
