Associate Service Engineer

Stryker; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.

Mid-senior level field service role requiring 3+ years of relevant experience and a Diploma/Engineering in Electronics or Biomedical/Electrical.

Qualifications

• 3+ years of relevant experience.
• Diploma or Engineering in Electronics/Biomedical/Electrical.
• Experience as a field service professional is preferred.
• OT experience is preferred.

Responsibilities

• Exercise sound judgment and decision making within defined practices to obtain solutions.
• Independently manage work calendar and travel schedule.
• Collaborate with senior Field Service Engineers and Sales Team.
• Manage and control field inventory, tools, test equipment, and technical documentation.
• Prepare field service documentation: reports, expense reports and checklists.
• Travel to assist other Field Service team members, train customers on equipment operation and maintenance.

Skills

Decision making

Interpersonal skills

Communication

Independent scheduling

Education

Diploma/Electrical Electronics Engineering

Job description

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.


• Independently manage work calendar and travel schedule


• Collaborate with Sr. Level Field Service Engineers and Sales Team


• Manage and control field inventory, tools, test equipment, technical documentation.


• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.


• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.

What you will do:

• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.


• Independently manage work calendar and travel schedule


• Collaborate with Sr. Level Field Service Engineers and Sales Team


• Manage and control field inventory, tools, test equipment, technical documentation.


• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.


• Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required.

What You Need –

• 3+ years of relevant experience – required.


• Diploma or Engineering in Electronics/ Biomedical/Electrical – required.


• Previous experience as a technical field service professional or in a relevant capacity is – preferred.


• Experience in OT is - preferred.


• Demonstrates functional technical, problem-solving, and analytical skills – required.


• Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required.


• Possess ability to follow mentorship instructions and guidance – required.


• Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required


• Time management skills to effectively meet customer - required

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.