Associate Manager - Renewal Transformation

Bharti AXA Life Insurance Company; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Bharti AXA Life Insurance Company in Mumbai is seeking an Associate Manager- Renewal Transformation to join the Revenue Assurance team. You will support renewals, persistency metrics, and governance for strategic partnerships, driving data-based collection initiatives.

The role involves collaboration with operations and analytics to automate processes, build dashboards, and monitor performance across multiple channels, contributing to process improvements and efficiency in a BFSI context.

Qualifications

• Education: Graduate or Post-Graduate in business administration, statistics, economics, engineering or related analytical field.
• Experience: 2 to 4 years in partnerships management and collections.
• Strategy and analytics: retention/persistency operations or business analytics in Fintech, BFSI, telecom, or SaaS preferred.

Responsibilities

• Partner Support & Operational Coordination: Persistency tracking across partnerships; governance support with data decks; query management as operational single point of contact.
• Data Analytics & Execution Support: Perform data deep-dives to identify inefficiencies and trends in collection performance; assist in analytical allocation strategies across Field Sales, Call Center, and Branch Operations; monitor performance of data allocation models.
• Automation & Reporting Support: Identify manual tasks in renewals ecosystem and assist transitions to automated solutions; support transformation projects involving automation, AI and analytics; build and maintain routine reports and automated dashboards for visibility into collection and persistency metrics.

Education

Graduate/Post-Graduate in Business Administration, Statistics, Economics, Engineering, or a related analytical field

Job description

• Position : Associate Manager- Renewal Transformation
• Department : Revenue Assurance
• Location: Mumbai - Malad,

Profile Summary

A detail-oriented and analytical professional to support our Revenue Assurance (RA) function. In this role, you will assist in managing strategic partner relationships, tracking renewal and persistency metrics, and executing data-driven collection strategies. You will work closely with internal operations and analytics teams to support process automation and operational efficiency across multiple channels.

Job responsibilities

Partner Support & Operational Coordination

• Persistency Tracking: Support the day-to-day execution and tracking of renewals and business persistency across strategic partnerships.
• Governance Support: Help prepare reports and data decks for regular governance meetings with partner stakeholders to review collection performance and KPIs.
• Query Management: Act as an operational SPOC for partners to assist with query resolution and maintain smooth day-to-day communication.

Data Analytics & Execution Support

• Data Deep-Dives: Conduct data analysis to help identify process inefficiencies, payment bottlenecks, and trends in collection performance.
• Allocation Execution: Assist in executing analytical and predictive allocation strategies across Field Sales, Call Center, and Branch Operations teams under guidance.
• Performance Monitoring: Monitor feedback loops and track how field and call center teams utilize data allocation models.

Automation & Reporting Support

• Workflow Automation: Assist in identifying manual tasks within the renewals ecosystem and support their transition into automated solutions.
• Transformation Projects: Support project leads in rolling out high-impact automation, AI, and analytics initiatives.
• Dashboard Maintenance: Build and maintain routine reports and automated dashboards to provide visibility into collection and persistency metrics.

Qualification & Experience

• Education: Graduate/Post-Graduate in Business Administration, Statistics, Economics, Engineering, or a related analytical field.
• Experience: 2 to 4 years of experience in Partnerships Management, Collections
• Strategy, Retention/Persistency operations, or Business Analytics (preferred industries: Fintech, BFSI, Telecom, or SaaS).