Renewal Sales Analyst

The iScale; Pune District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Avalara is seeking an Renewal Sales Analyst based in Pune, India to manage end-to-end contract renewals, collaborate with CAMs, Finance and Customer Experience, and maximize retention and revenue.

You will initiate renewal activities 120 days before expiry, prepare quotes, identify risks, reduce churn, update records, and forecast monthly renewal activity using CRM tools like Salesforce.

This role suits analytical communicators who thrive in cross-functional settings.

Qualifications

• Analytical skills to interpret data and lead renewal strategies.
• Excellent communication for client-facing negotiation and internal stakeholder management.
• Problem-solving to identify churn indicators and remediate.
• Experience in Sales Operations, Account Management, or renewals.

Responsibilities

• Proactive Retention: manage contract renewals to minimize churn, initiating engagement at least 120 days before contract expiry.
• Collaboration: partner with CAMs to identify risks, handle downgrades, and manage cancellations.
• Quote Management: finalize renewal quotes, validate contract pricing, and secure customer approvals.
• Report and Data: monitor renewal trends, communicate upcoming renewal risks, and forecast monthly activity.
• Tools and Skills: use CRM tools (like Salesforce) to ensure data accuracy and efficiency in the renewal pipeline.

Skills

Analytical skills

Communication

Problem solving

Sales Operations experience

Tools

Salesforce

Job description

An Avalara Renewal Sales Analyst manages the end-to-end contract renewal process to maximize retention and revenue, typically based in Pune, India. They collaborate with Customer Account Managers (CAMs), Finance, and Customer Experience teams, proactively initiating renewal activities 120 days before expiration. Important responsibilities include preparing quotes, identifying risks, reducing churn, and updating records.

What Your Responsibilities Will Be

• Proactive Retention:You will be manage contract renewals to minimize churn, initiating engagement at least 120 days before contract expiry.
• Collaboration:You will be partner with Customer Account Managers (CAMs) to identify risks, handle downgrades, and manage cancellations.
• Quote Management:Finalize renewal quotes, validate contract pricing, and secure customer approvals.
• Report and Data:You will monitor renewal trends, communicate upcoming renewal risks, and forecast monthly activity.
• Tools and Skills:You will use CRM tools (like Salesforce) to ensure data accuracy and efficiency in the renewal pipeline.
• Location:Pune

What You’ll Need To Be Successful

• Analytical Skills:Ability to interpret data and lead proactive renewal strategies.
• Communication:Excellent communication for client-facing negotiation and internal stakeholder management.
• Problem-Solving:Identifying and fixing potential churn indicators.
• Experience: We prefer previous experience in Sales Operations, Account Management, or renewals.
  

  What You Need To Know About Avalara

  We’re defining the relationship between tax and tech.We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.