Persistency & Renewal Manager

Kotak Life Insurance; Mumbai; Vor Ort; INR 900.000 - 1.100.000; Vollzeit

Zusammenfassung

Kotak Life Insurance in Mumbai seeks a strategy-led professional to drive renewal numbers and persistency across its contact centers, leveraging analytics, digital initiatives and customer engagement frameworks. The role focuses on identifying drivers, setting monthly targets, and coordinating cross-functional efforts to improve collections and reduce revenue leakages.

You will work on projects to improve renewal collection, operational efficiency and process enhancements, while exploring

Qualifikationen

• Analytical mindset for trend analysis and revenue leakages.
• Strong stakeholder management and coordination across teams.
• Proficiency in data-driven decision making and performance tracking.

Aufgaben

• Drive renewal numbers and overall persistency through call centres with monthly targets.
• Fix monthly targets for all contact centres and monitor progress with reviews.
• Conduct frequent analyses to identify revenue leakages and implement corrective actions.
• Lead projects related to renewal collection, operational efficiency, and process improvement.
• Develop innovative approaches to boost collection performance.
• Suggest alternate mechanisms to strengthen persistency practices.
• Improve contactability and implement customer engagement frameworks to enhance collection.

Jobbeschreibung

OBJECTIVE OF THE ROLE

Objective of this role is to strategize and identify various drivers for improving persistency for the organisation. This includes working on various initiatives related with digital, Innovation, analytics, strategy and customer engagement.

KEY RESPONSIBILITIES

• To Drive Renewal numbers and overall persistency through various call centres to ensure month on month achievement.
• Fixing monthly target of all CC and drive this number throughout the month with proper review mechanism.
• Conducting different analysis on a frequent basis to identify revenue leakages and taking corrective actions against the same
• Working on projects related to renewal collection, operational efficiency improvement and process improvement.
• Working on various innovative approaches to boost collection performance
• Suggest alternate mechanisms to strengthen persistency practices.
• Come up with various methods to improve contactibility and subsequently improve collection.
• Designing and implementation of various customer engagement frameworks to improve collection.

Location : Bhandup