Associate Manager - IT

Adani Solar; Mundra; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Adani Solar seeks a seasoned SAP & applications support lead to manage day-to-day SAP operations across multiple solar plants. You will coordinate with support partners, drive incident resolution, and ensure SLAs are met while steering digital initiatives such as MES and analytics.

Ideal candidates have 6–10 years in SAP support within manufacturing, strong stakeholder skills, and familiarity with Industry 4.0 concepts. Experience in integration projects and change management is valued.

Qualifications

• 6–10 years of experience in SAP and business application support.
• Hands-on experience coordinating SAP support partners and managing application support operations.
• Experience in manufacturing industries with exposure to SAP, MES, WMS, Quality Systems, or Traceability solutions.
• Experience in SAP integration projects and digital transformation initiatives.
• Knowledge of incident management, change management, testing (SIT/UAT), and vendor coordination.
• Exposure to Industry 4.0, Analytics, IoT, or digital manufacturing solutions will be preferred.
• Strong stakeholder management, communication, and problem-solving skills.

Responsibilities

• Provide day-to-day support for SAP and other business applications across solar plants.
• Coordinate with SAP and application support partners for incident resolution and SLAs.
• Act as the primary contact between business users, support partners, and IT teams for SAP issues.
• Support SAP modules and business applications in manufacturing, warehouse, quality, maintenance, and finance.
• Maintain application availability, track recurring issues, and drive permanent resolutions.
• Support users during system upgrades, testing activities, and new feature deployments.
• Coordinate integration between SAP and MES, WMS, Quality Systems, Traceability, and other plant apps.
• Assist in implementing digital initiatives including MES, dashboards, analytics, and Industry 4.0 projects.
• Gather business requirements and work with partners to deliver improvements and new functionalities.
• Manage user access, documentation, SOPs, and knowledge-transfer activities.
• Coordinate with vendors, OEMs, and internal stakeholders for timely project execution and support.
• Monitor support performance, track open issues, and provide regular updates to management.
• Ensure compliance with IT policies, cybersecurity guidelines, audits, and organizational standards.
• Support internal and external audits related to SAP, applications, and digital systems.

Skills

SAP support

Incident management

Change management

Vendor coordination

Stakeholder management

Communication skills

Education

B.E./B.Tech in Computer Science / IT / Electronics / Instrumentation

MCA or MBA (Systems) preferred

SAP certification (advantage)

Tools

SAP

MES

WMS

Quality Systems

Traceability solutions

Job description

Responsibilities

• Provide day-to-day support for SAP and other business applications and ensure smooth system operations across all solar plants.
• Coordinate with SAP and application support partners for incident resolution, enhancement requests, and service delivery as per agreed SLAs.
• Act as the primary point of contact between business users, support partners, and IT teams for SAP and application-related issues.
• Support SAP modules and business applications used in manufacturing, warehouse, quality, maintenance, and finance functions.
• Maintain application availability, track recurring issues, and drive permanent resolutions.
• Support business users during system upgrades, testing activities, and new feature deployments.
• Coordinate integration activities between SAP and systems such as MES, WMS, Quality Systems, Traceability Solutions, and other plant applications.
• Assist in the implementation and support of digital initiatives, including MES, traceability, dashboards, analytics, and Industry 4.0 projects.
• Gather business requirements and work with implementation partners to deliver system improvements and new functionalities.
• Manage user access, application documentation, SOPs, and knowledge-transfer activities.
• Coordinate with vendors, OEMs, and internal stakeholders to ensure timely project execution and support.
• Monitor support performance, track open issues, and provide regular status updates to management.
• Ensure compliance with IT policies, cybersecurity guidelines, audit requirements, and organizational standards.
• Support internal and external audits related to SAP, applications, and digital systems.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Electronics, Instrumentation, or related discipline.
• MCA or MBA (Systems) preferred.
• SAP certification will be an added advantage.

Experience

• 6-10 years of experience in SAP and business application support.
• Hands-on experience in coordinating SAP support partners and managing application support operations.
• Experience in manufacturing industries with exposure to SAP, MES, WMS, Quality Systems, or Traceability solutions.
• Experience in SAP integration projects and digital transformation initiatives.
• Knowledge of incident management, change management, testing (SIT/UAT), and vendor coordination.
• Exposure to Industry 4.0, Analytics, IoT, or digital manufacturing solutions will be preferred.
• Strong stakeholder management, communication, and problem-solving skills.