- Handle and manage contracts in an effective and timely manner
- Track and ensure the timely release of DOs (Delivery Orders) upon clearance of all required documents and resolution of outstanding issues
- Manage quality-related settlements in accordance with contract terms and quality assessments
- Ensure proper and timely closure of contracts upon completion.
- Evaluate and approve contract terms relating to pricing, quantity, quality specifications, payment terms, delivery conditions, penalties, and force majeure provisions.
- Identify commercial, contractual, legal, and operational risks and recommend mitigation measures.
- Ensure compliance with Incoterms, international trade regulations, and corporate contracting standards.
- Manage contract deviations, amendments, claims, disputes, arbitration matters, and contract closures.
- Coordinate with Legal, Marketing, Operations, and Finance teams for contract governance and compliance.
Collections and Payments
- Manage timely collection of cargo value from credit customers as per contractual terms
- Ensure the collection of plot rent and interest charges in alignment with contractual agreements
- Manage the collection of quality-related premium and penalty payments
- Ensure Revenue Assurance as per the contractual terms and conditions
Commercial Operations
- Facilitate the timely execution of contracts, collection of payments, and sharing of relevant documents for successful shipment execution
- Manage and ensure timely delivery of invoices and debit notes, handle customer grievances, and process refunds as per contractual agreements
- Coordinate with third parties for contract execution, payment collection, laytime settlement, and contract closures
- Address customer grievances, inquiries, escalations and requests prioritizing customer satisfaction
- Oversee and ensure prompt delivery of invoices and debit notes to customers
Receivables, Collections & Working Capital Management
- Drive collection of customer receivables within agreed credit terms.
- Monitor exposure limits, debtor aging, credit utilization, and overdue accounts.
- Ensure timely collection of cargo value, premiums, penalties, interest charges, and logistics-related recoveries.
- Strengthening commercial controls to prevent revenue leakage and financial exposure.
- Build and maintain strong relationships with customers and strategic stakeholders.
- Drive service excellence and enhance customer satisfaction.
- Lead and manage cross-functional commercial teams.
Shipment execution and third-party coordination
- Facilitate the timely signing of contracts, collection of payments, and sharing of relevant documents for shipment
- Oversee vessel discharge and customs clearance for smooth operations
- Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures
Compliance & Governance
- Ensure strict adherence to standard contract terms, deviation controls,
- Ensure statutory compliances and other regulatory requirements.
- Ensure adherence to corporate policies, regulatory requirements, and internal control frameworks.
Other activities
- Manage third-party transportation coordination and customer account reconciliation
- Ensure accounting-related tasks, such as ledger clearing, provisions, LC clearing, book hygiene, cargo ageing management, inventory control, short closures, DO re-validations, port book reconciliation.
- Review management information system (MIS) reporting as applicable.
- Coordinate with vessel agents and charter of the vessel for smooth discharge of cargo and custom clearance
- Supervise and support team to achieve operational goal
Others :
Key Stakeholders Internal:
- Marketing
- Documentation /LC
- Finance and accounting
- Legal
- Logistics
- Customs
Key Stakeholders External:
Qualifications
Educational Qualification
- Bachelor's degree in commerce, Engineering, Supply Chain, Logistics, Finance, or related discipline.
- MBA / PGDM (Finance, Operations, International Business) preferred.
- Additional certifications in Trade Finance, International Trade, Commercial Management, or Contract Management will be preferred.
Experience
- 8+ years of experience in Coal Trading, Commodities Trading, Mining, Energy, Metals, or Bulk Cargo industries.
- Proven experience in managing large-value domestic and international trading transactions.
- Extensive exposure to commercial operations, contract management, LC operations, trade finance, documentation, logistics, and regulatory compliance.
- Experience handling multiple stakeholders including customers, suppliers, banks, legal teams, shipping lines, customs authorities, and government agencies.
Job Info
- Job Identification 59174
- Job Category Customer Relationship Management
- Posting Date 09/28/2026, 07:13 AM
- Locations Shantigram, Ahmedabad, Gujarat, 382421, IN