Associate, IT Engineer

Roundglass Wellbeing Pvt Ltd; Mohali; On-site; INR 279,000 - 391,000; Full time

Job summary

Roundglass Wellbeing Pvt Ltd in Mohali, India seeks an IT Support Technician to assist with hardware configuration, license allocation, onboarding/offboarding trackers, and L1 user support. You will shadow senior IT staff and learn escalation procedures across O365, Zoom, and Zoho MDM.

You should be ready for 24x7 shifts and flexible schedules as part of a dynamic, mission-driven team focused on wellbeing technology.

Qualifications

• Ability to anticipate, identify and resolve complex issues.
• Strong oral and written communication, cross-functional collaboration.
• Willingness to work in 24x7 environment with night shifts.

Responsibilities

• Assist in hardware configuration and software license allocation and installation.
• Update onboarding and offboarding trackers.
• Provide L1 user support while shadowing senior IT personnel.
• Follow escalation procedures for O365, Zoom, Zoho MDM.
• Set up remote locations, All Hands, boardroom, ZohoHR, BOX, printers.
• Assist with data backups and archiving.
• Troubleshoot hardware and software applications.
• Maintain the functionality of computer systems.
• Plan and perform scheduled maintenance upgrades.

Skills

L1 support

Hardware configuration

Software installation

Troubleshooting

Communication skills

Multi-tasking

Shift flexibility

Time management

Tools

Zoho MDM

Job description

S.A.S.Nagar (Mohali), India | Posted on 06/30/2026

This philosophy shapes both what we build and how we work. We’vecreated an environment where supporting people’s whole selves fuels their mostmeaningful work.

Roundglass creates real-world impact through two core pillars:

Roundglass Giving is our nonprofit arm that drives philanthropic workin youth development, women's equity, and environmental sustainability. Ourmission is to transform communities by tackling systemic challenges andunlocking human potential through Roundglass Sports, Roundglass Sustain, theRoundglass Foundation, and the Global India Institute (GIC). These efforts havereached millions of people, creating scalable models of community-led change.

Through the Roundglass Living platform, we deliver personalizedwellbeing guidance rooted in science. The Roundglass Living app helps peopledevelop habits that last through breathwork, meditation, movement, nutrition,music, and more. We built Roundglass on the belief that people thrive when they’re supportedwholistically, and we apply this philosophy to how we work together as a team.If you're passionate about transforming communities and creating systemicchange and want to contribute to a culture that embodies the impact we'recreating, we'd love to meet you.

What you’ll do:

• Assist in performing hardware configuration and software license allocation & installation.
• Update the trackers for onboarding and offboarding.
• Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users.
• Guidance on Escalation management procedures (O365, zoom, Zoho MDM)
• Understand Remote Locations Setup, All Hands, Boardroom Setup, ZohoHR, BOX, & Printers setup
• Assist with backing up data and data archiving.
• Troubleshoot hardware as well as software applications.
• Maintains the functionality of computer systems.
• Update hardware and software applications regularly/weekly.
• Tasked with planning and performing scheduled maintenance upgrades.

Requirements

Skills and Qualifications:

• Ability to anticipate, identify and resolve complex issues.
• Demonstrated oral and written communication skills and ability to work crossfunctionally.
• Demonstrated ability to multi-task, perform in a fast-paced environment& respond quickly to situational needs as they arise.
• Good Communication Skills
• Learning and Flexible attitude
• Open to work in 24* 7 environment with various Shifts (including Night Shifts).