L2 Engineer | Hardware Support

BDO India; Mumbai, Pune District, Lucknow; On-site; INR 600,000 - 900,000; Full time

Job summary

BDO India in Mumbai seeks an IT Administrator to manage basic network, server and endpoint tasks, plus cloud/Microsoft 365 support across multiple locations.

You will coordinate with Mumbai, Pune, and Lucknow teams, document incidents, and support backups and DR activities. A bachelor's degree in CS/IS and 3–5 years of IT experience are preferred.

Qualifications

• Bachelor's degree in CS/IS or related field.
• 3–5 years of IT development/implementation experience.
• Exposure to Business Productivity Solutions like Microsoft and Google, Datacenter, Security and Networking.

Responsibilities

• LAN/WAN configuration and troubleshooting.
• VPN setup and support for interlocation connectivity.
• Windows Server / Linux Server management and patching.
• Active Directory users, groups, GPO, OU structure management.
• MDM tools like Intune for device management.
• Microsoft 365 troubleshooting: mailboxes, Teams, SharePoint, OneDrive.
• Basic cybersecurity awareness and incident response.
• Backup tools knowledge and DR drills support across locations.
• Asset tracking for laptops, desktops, network gear; vendor coordination.
• On-site support for printers, CCTV, projectors; coordination with central IT.

Skills

Networking

Windows/Linux

Active Directory

MDM Intune

Cloud & Microsoft 365

Security basics

Education

Bachelor's degree in Computer Science, Information Systems or related field

Tools

Intune

Azure AD

Active Directory

Job description

Key Responsibilities:

1. Basic Network Management & Support

• LAN/WAN configuration and troubleshooting
• VPN setup and support for interlocation connectivity
• Knowledge of routers, switches, and firewalls

2. Server & Systems Administration

• Windows Server / Linux Server management
• Active Directory (Users, Groups, GPO, OU structure)
• File server, print server, and application server support
• Patch management and OS updates

3. Endpoint Management

• Desktop/Laptop troubleshooting (OS, hardware, drivers, Application)
• Managing device imaging and deployment
• Mobile Device Management (MDM) tools like Intune
• Antivirus/EDR management (Defender, Sophos)

4. Cloud Services & Microsoft 365 Support

• Microsoft 365 troubleshooting skills (Mailboxes, Teams, SharePoint Troubleshooting)
• OneDrive sync troubleshooting
• Azure AD / Entra ID basics (identity management, SSO)

5. Security Skills

• Basic cybersecurity awareness and incident response
• Monitoring unauthorized access attempts
• Understanding of phishing, social engineering & escalation procedures
• Firewall policy understanding
• Data security & compliance processes (especially for multisite environments)

6. Backup & Disaster Recovery

• Knowledge of backup tools
• Restoring systems and data
• Supporting DR drills across all three locations
• Understanding RPO/RTO requirements

7. IT Asset & Inventory Management

• Tracking laptops, desktops, accessories, and network equipment
• Maintaining an updated asset sheet for each location
• Handling AMCs, warranties, replacement cycles
• Vendor coordination for hardware delivery/service

8. OnSite Support Skills

• Handling daily hardware issues
• Managing local printers, biometric devices, Wi-Fi, CCTV coordination
• Supporting conference room equipment (projectors, conferencing devices)
• Coordinating with central IT or vendors when needed
• Audio system connectivity during Town hall and special events

9. Communication & Coordination

• Clear coordination between Mumbai, Pune, and Lucknow teams
• Ability to document issues and maintain logs
• Good communication with employees and management
• Escalation matrix awareness (what to elevate & when)

10. Soft Skills

• Customercentric mindset
• Patience and problem-solving attitude
• Ability to work under pressure during outagesTime management & prioritization skills

Knowledge & Key Skills:

• 1) Strong analytical and problem-solving skills
• 2) Good hands-on on technologies like Microsoft, Firewall, Networking Devices and Security solutions.
• 3) Strong drive to excel professionally, and to guide and motivate others
• 4) Advanced written and verbal communication skills
• 5) Dedicated, innovative, resourceful, analytical and able to work under pressure
• 6) Foster an efficient, innovative and team-oriented work environment.
• 7) Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• 8) An effective communicator, a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.
• 9) Ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference.

Qualification:

• 1) A bachelors degree in Computer Science, Information Systems or a related field.
• 2) Minimum of 3-5 years of work experience in Information Technology development and implementation or a related field .
• 3) Exposure to Business Productivity Solutions like Microsoft and Google, Knowledge of Datacenter solutions, Security solutions and Networking.

Competencies:

• Analytical Thinking
• Collaboration
• Strategic Thinking
• Creative Problem Solving & Decision Making
• Interpersonal Relationship & Respect
• Innovation