Senior Engineer - Desktop Support IT Infra

Clean Harbors; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Clean Harbors in Hyderabad, India is seeking a Senior Engineer to lead desktop support for IT Infra, supporting GCC employees with installation, configuration and maintenance of laptops, desktops, software and hardware.

The role involves onboarding new joiners, asset management, 24/7 operations, remote support, vendor coordination, and adherence to SOX/PCI audits, with a focus on reliability and security.

Qualifications

• Windows OS installation and troubleshooting experience.
• O365 administration and troubleshooting experience REQUIRED.
• Strong troubleshooting, analytical, and problem-solving skills.
• Active Directory for user/access management.
• Experience with monitoring tools like SolarWinds and IT ticketing systems.
• Experience in a 24/7 self-hosted datacenter environment.

Responsibilities

• Provide desktop and laptop support for hardware and software installations, configurations and maintenance.
• Onboard new joiners and hand over assets; configure access.
• Maintain asset inventory and coordinate with HR and vendors.
• Act as local IT POC and resolve user issues.
• Ensure SOX, PCI compliance and adherence to company policies.
• Support remote users with remote admin tools.
• Participate in 24/7 datacenter operations with redundancy considerations.

Skills

Troubleshooting

Windows OS

O365 administration

Active Directory

Remote support

IT monitoring

Incident management

Vendor coordination

Education

Bachelor's degree in IT or related field

Tools

SolarWinds

Remote admin tools

IT ticketing systems

Job description

Senior Engineer - Desktop Support IT Infra

Location: Hyderabad, TG, India

Job Title: Senior Desktop Support Engineer

Work Location: Bangalore

Shift: 12:00 PM to 3:00 AM (24/7 Rotational)

Responsibilities

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner always.
• Work with the local IT team to provide support to all GCC employees; respond to work requests regarding installation, configuration and maintenance of laptop/desktop, software, and hardware.
• Responsible for planning and implementation of IT solutions as part of the desktop support Team; ranging from configure new laptops/desktops, System and Microsoft patch update. Provide daily support to users having issues with hardware and software.
• Takes care of new joiners onboarding to handover assets and configure access.
• Maintain and share asset inventory record periodically as per defined process.
• Work with HR to handle employee onboarding and off boarding process.
• Act as a POC to take care of all local IT needs and support to resolve user issues.
• Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business.
• Actively work to ensure compliance with SOX, PCI, be adhere to company policy and other audits against the environment.
• Good in vendor management and third party coordination.

Qualifications

• Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus.
• Strong troubleshooting/problem solving/Analytical skills.
• Windows OS Installation and troubleshooting experience.
• O365 administration and troubleshooting experience REQUIRED.
• Proficiency in Windows and system patch/update.
• Experience supporting users remotely using remote admin tools.
• Experiencing working with and managing monitoring solutions for IT operations, equipment, and application performance such as Solar Winds or other monitoring tools.
• Experience working with incident management ticketing tools.
• Good working knowledge on Active Directory for user and access management.
• Experience working in a 24/7 IT self-hosted environment/Datacenter operations. Must understand redundancy of connectivity both physical and logical.