Associate - International Voice Process

Amh Services; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Outscale Partners India Private Limited, a subsidiary of The Argenbright Group, invites applications for an operations associate in Gurugram. You will load and manage site schedules/rotas, client bookings, and emergency cover using Timegate.

You will communicate with clients and internal teams, generate reports, support front desk activities outside hours, and ensure compliance with SLAs and safety standards. Rotational shifts are required as part of the role.

Qualifications

• Experience in international voice process is mandatory.
• Willingness to work in rotational shifts.
• Excellent communication and coordination skills.

Responsibilities

• Load and manage site schedules/rotas and client bookings using Timegate.
• Maintain Timegate/APIS, handle subcontractor reports and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute daily/weekly/monthly reports.
• Provide front desk support and customer service outside regular hours.
• Support project work while ensuring punctuality and professional appearance.
• Adhere to health and safety procedures and pursue skill development.
• Assist senior management with given duties and collaborate with team members.
• Monitor day-to-day activities and driver performance and deadlines.
• Interact with clients daily via phone and email; manage documentation.
• Analyze data and prepare presentations for weekly/monthly decks.

Skills

International voice process

Shift flexibility

Job description

About the Organization

The Argenbright Group - Argenbright Holdings is a privately held provider of workforce solutions in human-capital intensive industries, headquartered in Atlanta, Georgia. The group brings more than 45 years of experience in security, aviation services, and facilities management. It has operations across the United States, the United Kingdom, Middle East and India.

Outscale Partners India Private Limited (https://outscalepartners.com) is a fully owned subsidiary of The Argenbright Group and was established in 2022. Outscale Partners delivers end-to-end business services across HR, Finance, IT, Analytics, Legal, and Customer Serviceenabling the Argenbright Group to drive efficiency, innovation, and transformation at scale.

Shift Timings - 12:30PM to 9:30PM / 5:30PM to 2:30AM / 8:30PM to 5:30AM)

Role & responsibilities

Load and manage site schedules/rotas and client/emergency bookings in Timegate.

Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.

Communicate effectively with clients, operations teams, and employees.

Investigate and report discrepancies and incidents promptly.

Generate and distribute reports (daily/weekly/monthly).

Provide customer service and front desk support outside regular hours.

Support project work and maintain professional standards including punctuality and appearance.

Follow health and safety procedures and pursue skill development.

Perform any other duties assigned by senior management.

Collaborate with team members to enhance overall performance and ensure adherence to quality standards

Manage a team, handling & monitoring day-to-day activities.

Mange team performance, regular connects and performance management

Handle employee requests according to the project deadlines

Interact with Client daily via phone and email

Resolving Talent acquisition related issues, co-operating with other delivery team members, and ensure that the documentation is up to date

Working on analyzing data and presentations for Weekly, Monthly Decks

Responds promptly and thoroughly to requests, findings, and communications

Effectively manages multiple tasks ensuring timely completion with accuracy

Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standards.

Preferred candidate profile

• Worked with the International voice process (mandatory)
• A big NO to International chat process
• Comfortable working in the Rotational Shifts.