Associate Implementation Manager

Prismforce; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Prismforce Private Limited is looking for a Senior Implementation Professional to enhance client success through effective SaaS implementation strategies. This role involves leading the end-to-end implementation lifecycle, managing client expectations, and ensuring high-quality delivery across multiple client projects.

The ideal candidate will have a BE/B.Tech in Computer Science, 4–5 years of experience in SaaS or HCM implementations, and strong API integration knowledge, along with excellent communication and consulting skills.

Qualifications

• 4–5 years of experience in client-facing SaaS or HCM implementation roles.
• Hands-on experience with HCM platforms like Workday, SuccessFactors, etc.
• Strong understanding of APIs and integration patterns.

Responsibilities

• Lead discovery and demo calls with clients.
• Own presales solutioning for client business problems.
• Manage multiple client implementations simultaneously.

Skills

Client-facing experience

API knowledge

Project management

Consulting skills

Analytical skills

Excellent communication

Education

BE/B.Tech in Computer Science or related field

Tools

JIRA

Asana

Monday.com

Job description

Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability.

About the Role

We're looking for a senior implementation professional who thrives at the intersection of technology, consulting, and client success. You will own the end-to-end implementation lifecycle for enterprise clients, lead solutioning conversations, and set the gold standard for how Prismforce gets deployed at scale.

This is not a back-office configuration role. You will be the face of Prismforce during onboarding — running demos, driving requirements, and building long-term client relationships.

Responsibilities

• Lead discovery and demo calls with new and existing clients across all stakeholder levels
• Own presales solutioning — translate client business problems into Prismforce product solutions
• Set and manage client expectations within contractual agreements
• Build strong relationships with client stakeholders, becoming their trusted advisor

Implementation & Delivery

• Define business requirements and conduct fit-gap analysis against Prismforce's product suite
• Establish and champion best-in-class onboarding practices across all client engagements
• Oversee product configuration including imports, templates, and workflows
• Manage multiple client implementations simultaneously with high quality and on-time delivery

Technical Solutioning

• Design and deliver integrations for client business use cases
• Strong working knowledge of APIs, webhooks, and system integrations
• Troubleshoot production issues and provide post-go-live support
• Analyze existing client systems and design optimal solutions using Prismforce

Process & Documentation

• Use project management tools (JIRA, Asana, or equivalent) to track and report implementation progress
• Prepare technical documentation throughout the project lifecycle
• Gain client sign-off at all critical project milestones

Requirements

• BE/B.Tech in Computer Science or related field
• 4–5 years of experience in client-facing SaaS or HCM implementation roles
• Hands‑on experience with HCM platforms — Workday, SuccessFactors, Darwinbox, Oracle, or similar
• Strong understanding of APIs, webhooks, and integration patterns
• Proficient with project management tools (JIRA, Asana, Monday, or equivalent)
• Excellent communication skills — can hold a room in a demo or a boardroom
• Strong consulting and analytical skills — fit-gap analysis, process design, requirements gathering
• Actively uses AI tools in day-to-day work — whether agents, automation, or productivity tools
• Self‑driven, proactive, and comfortable with ambiguity
• Willingness to travel for client engagements