Specialist Customer Success

Prismforce; Bengaluru; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Mediclaim Insurance

Job summary

Prismforce is seeking a Customer Success Specialist to drive value for enterprise clients from Bengaluru. You will onboard customers, map product capabilities to business goals, and lead initiatives to maximize product adoption and retention in a fast-growing SaaS environment.

You will collaborate with Product, Sales, and Finance to align roadmaps, forecasts, and renewal strategies, while mentoring peers and supporting scalable growth across our talent-supply SaaS platform.

Qualifications

• 8+ years in managing key accounts and customer success
• Experience in IT transformation and change management
• Background in professional services or high-growth SaaS preferred
• Strong communication, negotiation, and presentation skills
• Analytical, process-oriented with continuous learning mindset

Responsibilities

• Drive customer success outcomes for an assigned portfolio
• Onboard new customers and guide their success in a high-growth environment
• Map product capabilities to customer goals and drive adoption
• Increase retention and revenue through cross-sell and up-sell with sales/partners
• Manage contracts, renewals, and prevent churn
• Collaborate with Product, Sales, and Finance on roadmap, forecasts, and measurements
• Mentor team members and contribute to growth of the Customer Success practice
• Travel as required to engage with customers and stakeholders

Skills

Account management

IT transformation

Change management

SaaS

Customer management

Negotiation

Communication

Travel readiness

Job description

Prismforce ( www.prismforce.com) is a US Headquartered Vertical SaaS product company solving critical

challenges in the Talent Supply Chain faced by all Technology, R&D/ Engineering and IT Services

companies globally.

The product suite is powered by multiple artificial intelligence (AI/ ML) engines designed to accelerate

business impact by digitizing core vertical workflows resulting in flexibility in operations, speed in decision

making and much improved growth and profitability.

Prismforce aspires to be the #1 industry cloud/ SaaS platform for tech services and tech talent

organizations.

What makes us different?

• We have the first mover advantage to being the first and the only Vertical SaaS product solving the Talent Supply Chain challenges of the IT services industry.
• We are building distinctive products with futuristic features and clients have preferred us over traditional ERP and other point solutions.
• We are supported and mentored by an advisory board composed of ex CXOs from top Global IT companies and industry thought leaders.
• Our founding team comprises deep domain and tech and product experts who are Ex- McKinsey, Deloitte, Amazon, Infosys , TCS, Uber alums with a passion to reimagine this space with distinctive products.
• We have grown from 20 to 100 people in a years’ time across 4 locations in
• We are a Series A Sequoia funded startup with global IT companies as our clients in our second year of operations.

We are looking for a Customer Success Specialist who wants to keep growing at super-fast pace.

Because at Prismforce we don't just push each other to become better at work, we push to become better people You get to directly take on the challenge of helping us to scale the business as a category shaping product company.

Responsibilities:

• Drive Customer Success Outcomes for an assigned portfolio of customers
• Onboard new customers in a high growth environment and guide them through their success
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals. Influence future lifetime value through higher adoption, customer satisfaction and overall health management
• Drive product adoption, increasing overall retention and achieve process success for customers
• Support clients to resolve queries or bugs, as and when required
• Expand our revenue in accounts through cross-sell and up-sell activities in collaboration with Internal Sales Team and Partners
• Manage contractual obligations throughout the contract life cycle
• Renew customers and prevent churn
• Help manage our Customer Success practice and contribute to growth
• Contribute to our evolving customer success practice and to Prismforce overall aggressive growth goals
• Identify opportunities for continuous improvement
• Drive new business growth through case studies, advocacy and reference-ability.
• Align with Product around driving product roadmap including customer feedback loops
• Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
• Align with Finance around measurement and forecasting

Required Experience/Skills:

• 8+ years experience in managing key accounts. But we like to look at what and how you have built, not necessarily how many years you have been doing it.
• Experience in IT transformation & change management and customer management roles
• Ideally technical background of e.g. professional services, consulting and experience in a high growth SaaS company.
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills
• Innovation and growth driven
• Readiness to travel
• Proactive Mentoring: Intensive mentoring from a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development
• Insurance Coverage-Group Mediclaim cover for self,spouse,kids and parents