Associate II, Client Contact

FIS Global Solutions Philippines, Inc.; India; On-site; INR 300,000 - 540,000; Full time

Job summary

FIS is seeking an entry-level support specialist in India to handle both technical and non-technical client requests. You will be the first point of contact for basic inquiries, escalations, and post-sales questions, working under moderate supervision.

You will contribute to documentation, prepare simple reports on interactions and metrics, and coordinate with internal teams to resolve issues, ensuring a positive client experience and smooth sales operations.

Qualifications

• Entry-level position with moderate supervision.
• Ability to follow guidelines and procedures.
• Experience developing basic client-facing documentation.

Responsibilities

• Handle escalated client issues and post-sales inquiries.
• Provide technical and non-technical support to clients.
• Prepare basic reports detailing client interactions and support metrics.
• Coordinate with internal teams to resolve complex issues, ensuring a positive client experience.

Skills

Communication skills

Customer support

Documentation

Job description

Delivers technical and non-technical support via various channels to ensure effective handling of escalated client issues, post-sales support, and accurate processing of sales orders or inquiries. Completes support tasks under general direction, applying discretion when making decisions and working to resolve operational issues. Communicates regularly with clients, acting as a point of contact for basic inquiries, concerns, and feedback. Executes routine tasks with some deviation from standard practices, accomplishes day-to-day objectives within the job area, and seeks advice or input from senior personnel as needed. Contributes to the successful and efficient creation, maintenance, and dissemination of client-facing documentation and support materials. Communicates with internal teams to escape and resolve complex issues, ensuring a positive client experience. Prepares basic reports that detail client interactions, communication effectiveness, and support metrics to inform future initiatives. Operates as a productive contributor and works under moderate supervision, ensuring work methods align with established guidelines and standards. Supports pre-sales activities and post-sales processes, contributing to the smooth flow of sales operations by providing technical and non-technical support.

Entry-level individual contributor work with moderate supervision, following established guidelines while exercising independence. This position contributes to organizational goals by managing semi-complex tasks, including developing schedules or refining work methods for improve outcomes. The work requires solving problems of low to moderate complexity and making minor adjustments to existing processes. Communication & collaboration with others and sharing information that may require explanation or interpretation. The colleague may also support less experienced peers. This position typically requires knowledge gained through a combination of education and practical experience.
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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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