Analyst Senior, Application Maintenance & Support

FIS Solutions (India) Private Limited - Pune; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Global FinTech leader

Career development programs

Diverse, inclusive team

On-site Pune office facility

Job summary

FIS Solutions (India) Private Limited - Pune is seeking a seasoned Product Support Representative to support Digital One Commercial clients through internet banking, mobile banking, and related digital products. You will act as a subject matter expert across multiple FIS offerings and ensure timely issue resolution.

You will manage inquiries by phone, email, and client portal, investigate root causes, document work logs, and collaborate with cross-functional teams to improve product quality and

Qualifications

• 5+ years of banking and/or treasury management experience.
• Experience with Internet Banking.
• Strong analytical and problem-solving abilities.
• Excellent oral and written communication and time management.

Responsibilities

• Support Digital One Commercial clients via phone, email, and client portal.
• Investigate inquiries, identify root causes, and document resolutions.
• Serve as SME across multiple FIS products and services.
• Collaborate with cross-functional teams to improve product quality.

Skills

Banking exp

Internet Banking

Analytical skills

Time management

Independent worker

Tech-savvy

Communication skills

Problem solving

Tools

PostgreSQL

Databases

AI tools

Job description

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues infinancial services and technology. Our talented people empower us, and we value being part of a team that is open, collaborative, entrepreneurial, passionate—and above all, fun. About the team FIS is seeking a seasoned Product Support Representative to support Digital business clients through internet banking, mobile banking, bill payment, andrelated digital products. This role supports Online Banking, Mobile, and Payment solutions within the Digital One Commercial organization.

What you will be doing

You will work in a team environment supporting FIS Digital One Commercial clients via phone, email, and the client portal. You will handle complexinquiries, investigate root causes, and recommend solutions through analysis and research. You will manage multiple issues concurrently and, at times,serve as a subject matter expert, demonstrating knowledge across multiple FIS products. Provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to client inquiries via telephone, email, and case updates. Research and recreate client issues; identify and document application and system interactions that support business processes. Apply interpersonal skills and product expertise to resolve daily client issues and support operational activities. Document client issues to support product quality programs and ongoing product development.

What you bring:

• 5+ years of banking and/or treasury management experience
• Internet Banking experience
• Strong analytical skills
• Organizational and time management skills
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem-solving skills

Added bonus if you have:

• FIS core application experience
• Internet Banking and/or Mobile Banking support experience
• Knowledge of AI tools
• Strong knowledge of PostgreSQL and databases

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.