Field Sales & Customer Support Executive

Loadshare Networks; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Loadshare Networks in Bengaluru seeks a driven Business Development Representative to own the end-to-end merchant acquisition journey. You will identify prospective merchants, pitch Loadshare, and onboard them onto the platform, ensuring activation and ongoing delivery operations.

The role requires strong field presence, multi-language communication (English, Kannada, Hindi), and a proactive approach to building a sustainable new merchant pipeline in a fast-growing logistics startup.

Qualifications

• Graduate or postgraduate degree is required.
• On-field merchant/SME acquisition experience preferred.
• Proficiency in English, Kannada and Hindi is needed.

Responsibilities

• Identify and visit prospective merchant clients across assigned territories.
• Conduct needs-assessment conversations with merchant owners and decision-makers.
• Present Loadshare's value proposition and drive the sign-up process.
• Onboard and activate merchants, train them on orders, tracking and billing.
• Maintain records and share feedback with the operations team.

Skills

Field sales

Business development

Merchant acquisition

Client onboarding

English

Kannada

Hindi

Education

Graduate or postgraduate degree

Job description

About Loadshare:

LoadShare is one of Indias most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, weve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

• Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
• Strong financials, stronger ambition: With 800 Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
• Dual-engine model: We not only operate Indias most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day one of the few in India to enable asset cross-utilization across verticals.
• Strategic partner to Indias digital economy: We work with every major digital commerce player (e-commerce, quick commerce, food, mobility), and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.
• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-efficient, tech-enabled logistics engine in the country. We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

• Raghu Talluri (CEO) - Formerly at Myntra, McKinsey
• Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi
• Rakib Ahmed (Co-Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co-founder Lunate Eco
• Overall 500+ employees on roll

Roles & Responsibilities:

As a Business Development Representative, you will own the complete client acquisition journey identifying prospective merchants, pitching Loadshare, and onboarding them onto the platform until they are fully activated and running deliveries.

Client Acquisition & Prospecting:

• Identify and visit prospective merchant clients across assigned territories using curated lead lists.
• Conduct needs-assessment conversations with merchant owners and decision-makers to understand their current delivery operations and pain points.
• Present Loadshare's value proposition clearly and persuasively, tailored to each merchant's specific requirements.
• Handle objections professionally and drive the conversation towards a confirmed sign-up.

Onboarding & Activation:

• Guide newly signed merchants through the complete onboarding journey documentation, app setup, and platform familiarisation.
• Train merchants on how to place orders, track deliveries, and access billing and account information.
• Support the merchant through their initial deliveries and ensure smooth, successful execution.
• Confirm that the merchant is fully activated and operationally comfortable before transitioning them to the ongoing support team.

Data, Reporting & Territory Management:

• Maintain accurate, structured records of all prospecting and onboarding activity — lead source, merchant details, objections, and outcomes.
• Share daily field observations and merchant feedback with the operations team to help refine the product and service.
• Work within assigned territories to build a consistent pipeline and prioritise high-potential merchant segments.
• Follow up with warm leads and re-engage prospects showing renewed interest.

Required Qualification:

• Prior experience in field sales, business development, or merchant/SME acquisition is an advantage; motivated freshers are welcome to apply.
• A background in commerce, business, or operations is preferred.
• Proficiency in English, Kannada and Hindi.
• Comfortable with on-field, face-to-face client interactions and resilient in the face of rejection.
• Strong organisational and documentation habits, with the ability to log activity accurately.
• Detail-oriented approach to data collection — data integrity is valued over inflated reporting.

Mandatory Qualification:

• Graduate or postgraduate degree in any discipline.
• Willingness to spend the majority of the working day in the field, visiting merchant locations.
• Own a two-wheeler with a valid driving licence.
• Based in, or able to commute daily to, South Bengaluru.
• Comfortable working in a startup environment with evolving priorities.
• Reliable, punctual, and committed to building a long-term career with the team.