GSA - Front Office

GRAND MERCURE; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Grand Mercure is seeking a welcoming Front Office professional in Bengaluru to manage guest greetings, queries, and room bookings. You will maintain high service standards at reception and support the team for smooth operations.

The role emphasizes professional check-in/out and coordinated inter-department collaboration to ensure guest satisfaction. Applicants should have a Diploma in Hospitality Management and strong English communication, with a focus on excellent guest interaction and service

Qualifications

• Degree or Diploma in Hospitality Management or Hotel Management preferred.
• Good verbal and written communication skills in English.
• Excellent guest interaction and customer service skills.

Responsibilities

• Greet guests, answer queries, and handle room bookings.
• Maintain high standards of customer service at reception.
• Motivate and develop the Reception team for smooth operations.
• Ensure swift, professional check-in and check-out for guests.
• Liaise with other departments to resolve day-to-day issues.

Skills

Guest handling

Communication

Teamwork

Customer service

Education

Diploma in Hospitality Management

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Prime Function

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Grand Mercure Gopalan Mall Bengaluru should be brought to the attention of the Management.

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.

Other Terms & Conditions

• a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Qualifications

Degree or Diploma in Hospitality Management or Hotel Management preferred.

Additional Information

Good verbal and written communication skills in English.

Excellent guest interaction and customer service skills.