associate director, client partnership, enterprise

Randstad Staffing; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Randstad Staffing seeks a senior professional to lead enterprise client partnerships, directing cross-functional teams to deliver successful engagement and scalable recruitment solutions. The role focuses on strategic client growth, retention initiatives, and performance-based service delivery in a dynamic market.

The position requires strong leadership, budgeting, and strategic planning to align client outcomes with organizational goals, while driving cost-efficiency and scalable processes

Qualifications

• Experience leading enterprise client partnerships and managing cross-functional teams.

Responsibilities

• Guides, trains, and mentors enterprise client teams to improve engagement and service delivery.
• Develops initiatives to boost enterprise client retention and feedback loops; leads client reviews.
• Sets enterprise commercial strategies to grow high-potential accounts with tailored partnerships.
• Establishes KPIs and tracks performance to meet recruitment targets and align with company objectives.
• Leads terms, pricing, and service agreement negotiations with enterprise clients.
• Implements enterprise sales strategies and coordinates cross-functional teams for resource planning in blue-collar recruitment.
• Sets and reviews KPIs to measure client satisfaction and service delivery.
• Broad understanding of related disciplines and concepts.
• Provides leadership to senior professionals and managers across diverse disciplines.
• Owns budget/P&L, strategy, and performance across multiple teams.
• Allocates resources to meet area objectives and priorities.
• Develops team plans aligned to segment strategies.
• Decisions guided by resource availability and objectives.
• Contributes to business results and long-term strategy.

Skills

Performance Management (PM)

Lead Generation

Financial Acumen

Regulatory Compliance

Operations Management

KPI Reporting

Project Management

Program Management

Risk Management

Relationship Management

Job description

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Provides guidance, training, and mentorship to broad team members in Enterprise client partnership to develop their commercial, client management and engagement, and service delivery skills. Has accountability for budget/P&L, plan, performance and results of the team
• Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Enterprise service offering and products, leads client presentations, manages client relationship business reviews
• Implements commercial strategies specific to Enterprise to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
• Establishes key performance indicators (KPIs) and evaluates performance goals, ensuring the team meets or exceeds expectations specific to the operational position recruitment targets, ensuring alignment with broader organizational objectives
• Leads the negotiation of terms, pricing, and service agreements specific to Enterprise with local and multinational accounts
• Implements sales strategies specific to Enterprise and guides cross-functional team collaborations, develops and implements resource allocation plans to optimize team performance and align with client account objectives and client needs in the recruitment of temporary and permanent blue-collar and operational positions
• Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to EnterpriseGrade Descriptor
• Broad and comprehensive understanding of concepts and principles within own and related disciplines
• Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
• Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
• Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
• Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment
• Decisions are guided by resource availability and business area objectives
• Impacts and contributes to business results and to the long-term strategy of an important part of a business area or segment

skills

• Performance Management (PM)
• Lead Generation
• Financial Acumen
• Regulatory Compliance
• Operations Management
• KPI Reporting
• Project Management
• Program Management
• Risk Management
• Relationship Management