ASSOCIATE DELIVERY MANAGER - IT SERVICES

NIIT Limited; Gurugram District; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

NIIT Limited seeks an Operations Manager - IT Services to manage end-to-end IT operations, including core infra, networks, cloud, cybersecurity, and business applications. The role spans multiple sites and requires ensuring high availability, security, and cost efficiency aligned with business goals.

You will build governance frameworks, drive ITIL processes, and lead teams to deliver services with measurable KPIs and strong vendor management.

Qualifications

• Bachelor’s degree in Computer Science, IT or Engineering.
• 15+ years of IT Operations / Infrastructure Leadership experience.
• Certifications such as Microsoft, Azure, CCNA, SAP Basis preferred.

Responsibilities

• Define and execute IT operations strategy aligned with growth and digital transformation.
• Establish IT policies, standards, SOPs, and governance with audits and security in mind.
• Develop roadmaps for infrastructure modernization, cloud adoption, and BCM.
• Lead 24x7 availability and reliability of enterprise IT systems across sites.
• Oversee budget, vendor management, and asset lifecycle.

Skills

IT operations

Infrastructure mgmt

Cloud infrastructure

Cybersecurity

Education

Bachelor's degree in CS/IT/Engineering

15+ years IT Operations leadership

Certifications: Microsoft/Azure/CCNA/SAP Basis

Tools

SAP B1

S/4HANA

Azure AD

Job description

Job Description:

Job Summary

Role Purpose

The Operations Manager - IT Services is responsible for end-to-end management of enterprise IT operations, including core infrastructure, networks, cloud platforms, cybersecurity, business applications, and IT governance. The role ensures high availability, security, scalability, and cost-effective IT services aligned with business objectives across manufacturing, corporate, and regional sites.

Key Responsibilities

IT Strategy & Governance

• Define and execute IT operations strategy aligned with business growth, digital transformation, and scalability requirements.
• Establish IT policies, standards, SOPs, and governance frameworks ensuring compliance with audit, security, and regulatory requirements.
• Develop and manage IT roadmaps for infrastructure modernization, cloud adoption, and business continuity.

Infrastructure & Network Operations

• Own and manage enterprise IT infrastructure including data centers, servers, storage, virtualization, LAN/WAN, Wi-Fi, VPN, VoIP, and CCTV systems.
• Lead greenfield and brownfield IT projects, office expansions, and technology refresh initiatives.
• Ensure 24x7 availability, performance, and reliability of critical IT systems across locations.

Cloud, Collaboration & Applications

• Oversee cloud platforms and collaboration tools (Microsoft 365, Azure AD, SharePoint, Teams, Google Workspace).
• Drive cloud migration initiatives and hybrid infrastructure models for flexibility and disaster recovery.
• Support and integrate ERP and business systems (SAP B1 / S4 HANA, Dynamics Navision, HRMS)

Cybersecurity & Risk Management

• Establish and enforce cybersecurity controls, including firewalls, endpoint security, MFA, monitoring, and backup strategies.
• Ensure implementation of disaster recovery and business continuity plans.
• Manage audits, vulnerability remediation, and incident response.

IT Operations & Service Delivery

• Lead IT service management processes in line with ITIL practices, ensuring smooth L1– L3 support.
• Define KPIs, SLAs, and performance metrics to improve service quality and end-user experience.
• Drive automation and operational efficiencies to reduce downtime and support costs.

Vendor, Budget & Asset Management

• Manage IT budgets, cost optimization initiatives, and ROI-driven technology investments.
• Lead vendor selection, contract management, AMC negotiations, and OEM engagements.
• Oversee IT asset lifecycle management, licensing, and compliance

Team Leadership

• Build, mentor, and manage high-performing IT operations and infrastructure teams.
• Drive skill development, performance management, and succession planning.
• Foster a culture of accountability, collaboration, and continuous improvement

Educational Qualification

• Bachelor’s degree in Computer Science / IT / Engineering or equivalent.
• 15+ years of experience in IT Operations / Infrastructure Leadership, preferably in manufacturing, telecom, or enterprise environments.
• Certifications such as Microsoft, Azure, CCNA, SAP Basis preferred.

Key Skills & Competencies

• Enterprise IT Operations & Infrastructure Management
• Network & Data Center Architecture
• Cloud & Hybrid Infrastructure (Azure, M365)
• Cybersecurity & Disaster Recovery
• IT Governance, ITIL, and Risk Management
• Budgeting, Vendor Management & Cost Optimization
• ERP & Business Application Integration
• Strong Stakeholder & Leadership Skills

Success Metrics

• High availability and performance of IT systems
• Reduced security incidents and operational risks
• On-time delivery of infrastructure and digital initiatives
• Optimized IT costs and improved service satisfaction
• Strong, capable, and scalable IT operations team

Skills

Goal-oriented with a results-driven desire for success

Experience

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Requirements: