Head of Information Technology Operations

MAXTALENT / Maxxsavvy Business Solutions Pvt Ltd; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

MAXTALENT / Maxxsavvy Business Solutions Pvt Ltd in Mumbai seeks an experienced AVP – IT Operations to lead a global IT operations team, shaping design, implementation, and ongoing maintenance of data centres, networks, servers, storage, and cloud platforms for IT/ITES & BPO clients.

The role emphasizes strong IT infrastructure management, cloud orchestration, security governance, and scalable operations; a driven leader will guide modernization, automation, and DR/BCP programs across critical

Qualifications

• 18+ years of experience in IT operations and infrastructure leadership.
• 10+ years as an IT Operations Leader in Software/BPO environments.
• BE/BTech or equivalent technical education.

Responsibilities

• Lead and manage global IT operations team ensuring uptime, performance, and reliability.
• Oversee cloud (AWS/Azure/GCP) and on-premise infrastructure; drive modernization and automation.
• Ensure security compliance with ISO, GDPR, and industry standards; collaborate with cyber security teams.
• Oversee disaster recovery planning, testing, and business continuity.
• Mentor and develop a high-performing infrastructure engineering and support team.
• Manage budgets, vendor relationships, and cost-optimization initiatives.
• Implement ITIL-based incident, problem, change, and asset management processes.
• Provide regular infrastructure health and KPI reports to senior leadership.

Skills

Strategic Leadership

Cloud & On-Premise

ITIL Experience

Security & Compliance

Incident & Change Mgmt

End-User Computing

Automation

Networking

VMware/Hyper-V

Budgeting

Education

BE/BTech

Tools

SolarWinds

Nagios

Ansible

Terraform

PowerShell

Python

Job description

We are seeking an experienced Assistant Vice President – IT Operations to lead and manage our global IT operations team. The ideal candidate will be responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure. This includes data centres, networks, servers, storage, cloud platforms, and end-user computing.

Candidate needs to have strong expertise in IT infrastructure management (both cloud and on-premise), IT security, and operations for IT/ITES & BPO specific industries

This role will be responsible for ensuring operational excellence, security compliance, and the scalability of our technological environment, while leading a high-performing team of professionals.

Key responsibilities

• Strategic Leadership: Develop and execute infrastructure strategies aligned with business goals. Lead modernization initiatives including cloud migration, automation, and digital transformation.
• Operations Management:Oversee day-to-day operations of IT infrastructure including incident, problem, and change management.
• Serve as the escalation point for complex IT operational issues and incidents
• Ensure uptime, performance, and reliability of systems and services.
• Oversee disaster recovery planning, testing, and business continuity initiatives
• Oversee development, staging, and production environments ensuring minimal downtime and high availability for client-facing platforms.
• Oversee cloud (AWS/Azure/GCP) and on-premise infrastructure to ensure high availability, scalability, and performance.
• Ensure timely and effective IT operations in line with ITIL best practices.
• Manage and mentor a team of infrastructure engineers and support staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Security & Compliance:
• Ensure infrastructure complies with security policies, regulatory requirements, and industry standards.
• Collaborate with cybersecurity teams to implement robust defence mechanisms.
• Design & implement proactive measures to prevent security breaches.
• Manage relationships with infrastructure vendors and service providers.
• Develop and manage budgets, forecasts, and cost optimization initiatives.
• Monitoring & Reporting:
• Implement monitoring tools and dashboards for proactive issue detection.
• Provide regular reports on infrastructure health, performance, and KPIs to senior leadership.

Qualifications & Desired Skills

Experience: 18yrs to 25 yrs·

Relevant experience – 10yrs+ as a IT Operations Leader in a Software/BPOcompany·

Education: B.E/BTech·Strong understanding of data governance and IP protection for KPO operations.Strong experience with Cloud & on premise server Infrastructure.

Designo Expertise in designing scalable, secure, and resilient IT infrastructure.Strong understanding of enterprise architecture frameworks.

Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

Knowledge of cloud migration strategies, hybrid cloud setups, and cost optimization.

Network & amp;

Security, Proficiency in LAN/WAN, VPN, firewalls, load balancers, and network monitoring tools.

Familiarity with network security protocols, intrusion detection/prevention systems and zero-trust architecture.

Data Center & Server Management

Experience with virtualization (VMware, Hyper-V), server provisioning, and storage solutions

(SAN/NAS).Knowledge of high availability, disaster recovery, and backup strategies.

Monitoring & Automation

Proficiency in infrastructure monitoring tools (e.g., Solar Winds, Nagios)

Experience with automation tools (e.g., Ansible, Terraform, PowerShell, Python scripting)

IT Service Management (ITSM)

Strong understanding of ITIL processes including incident, problem, change, and asset

management.

Experience with ITSM platforms

End-User Computing

Oversight of desktop support, endpoint management, and VDI solutions.

Familiarity with MDM tools and remote support technologies.

Compliance & Governance

Knowledge of regulatory frameworks (e.g., ISO 27001, GDPR).

Ability to implement and audit infrastructure controls and policies.

Capacity Planning & Performance Tuning

Skills in forecasting infrastructure needs and optimizing system performance.

Disaster Recovery & Business Continuity

Experience in designing and testing DR/BCP plans across critical systems.