Associate Consultant

Boltin; India; Remote; INR 450,000 - 650,000; Full time

Job summary

Boltin is seeking an Associate Consultant for Medical Practice Operations to support day-to-day Australian practice operations from offshore India. You will handle patient calls, appointments, billing, and documentation, coordinating with the Australian practice to ensure tasks are completed accurately and on time.

Responsibilities include managing calls and bookings, processing invoices, preparing medical letters, and maintaining confidential patient records in secure systems.

Responsibilities

• Handle all inbound and outbound calls for the medical practice.
• Manage appointment bookings, confirmations, cancellations and rescheduling.
• Prepare and process invoices and claims across Medicare, WorkCover, TAC, private patients, and other funding arrangements.
• Prepare and send consultation letters and other medical correspondence as per procedures.
• Monitor emails, referrals, faxes, and electronic workflows.

Job description

Job Description – Associate Consultant, Medical Practice Operations

Location: Offshore – India

Reports to: Practice Owner

1. Job Purpose

To support the day-to-day operations of an Australian medical practice by managing patient calls, appointments, billing, medical documentation, and other administrative activities. The role also involves coordinating with the Australian practice and ensuring all tasks are completed accurately and on time.

2. Key Responsibilities

A. Inbound and Outbound Calls

• Handle all incoming and outgoing calls for the medical practice.
• Answer patient calls professionally and provide information about appointments, clinic locations, and administrative procedures.
• Make outbound calls for appointment bookings, confirmations, reminders, cancellations, and rescheduling.
• Contact patients regarding referrals, missing information, payments, and follow-ups.
• Follow up on missed calls and ensure patient enquiries are addressed promptly.
• Escalate clinical questions, urgent concerns, and complaints to the doctor or appropriate contact.
• Maintain call records and ensure all required follow-ups are completed.

B. Patient and Appointment Management

• Manage appointment bookings, confirmations, cancellations, and rescheduling.
• Check patient details and referral information before booking appointments.
• Follow up on pending referrals and missing documents.
• Maintain waiting lists and follow up on unconfirmed appointments.
• Provide patients with the correct appointment date, time, location, and relevant instructions.

C. Billing and Payments

• Prepare and process invoices and claims as per the practice's procedures.
• Use the correct billing categories and fee schedules for Medicare, WorkCover, TAC, private patients, and other applicable funding arrangements.
• Monitor rejected claims and coordinate the resolution of billing issues.
• Follow up on outstanding invoices and payments.
• Maintain accurate billing records and payment trackers.

D. Medical Letters and Documentation

• Prepare and send consultation letters and other medical correspondence as per the practice's procedures.
• Check patient details, GP details, attachments, and CC recipients before sending.
• Follow up with doctors for pending letters and approvals.
• Maintain accurate patient records and ensure documents are saved in the correct locations.
• Handle patient information confidentially and securely.

E. Daily Clinic Administration

• Monitor emails, referrals, faxes, and electronic