Administration Officer

Teleminds; Kolkata District; À distance; INR 3 471 000 - 4 673 000; Plein temps

Résumé du poste

Western Specialist Centre (WSC) in Melbourne, Australia, seeks an Administration Officer to act as a remote extension of its reception and admin team, handling overflow patient calls and supporting essential administrative tasks to ensure a seamless patient experience.

We require excellent spoken and written English, international BPO experience, and experience in customer service, administration, or healthcare support.

Qualifications

• Excellent spoken and written English.
• Experience in customer service, administration, or healthcare support.
• Straightforward data entry with accuracy.
• Reliable internet and dedicated work-from-home setup.

Responsabilités

• Handle inbound & outbound patient calls
• Appointment booking, rescheduling & cancellations
• Referral processing & patient follow-ups
• Data entry & patient record management
• Appointment coordination & calendar management
• SMS communications & general administrative support
• Work within the PMS and maintain activity logs

Connaissances

International BPO

Data entry

Customer service

English proficiency

WFH setup

Attention to detail

Professional comms

Australian processes

Outils

PMS

Description du poste

About the Role :

Western Specialist Centre (WSC) is a multi-award-winning specialist healthcare practice based in Melbourne, Australia. As an Administration Officer, you'll act as a remote extension of WSC's reception and administration team, handling overflow patient calls and supporting essential administrative tasks to ensure a seamless patient experience.

Key Responsibilities

• Handle inbound & outbound patient calls
• Appointment booking, rescheduling & cancellations
• Referral processing & patient follow-ups
• Data entry & patient record management
• Appointment coordination & calendar management
• SMS communications & general administrative support
• Work within the Practice Management System (PMS) and maintain activity logs

We're Looking For

• Excellent spoken and written English
• International BPO experience (Mandatory)
• Experience in customer service, administration, virtual assistance, or healthcare support
• Strong attention to detail and data entry skills
• Reliable internet connection and dedicated work-from-home setup
• Calm, empathetic, and professional communication skills
• Australian healthcare or Australian process experience will be an added advantage.
• Experience with Australian processes or Healthcare Administration will be an added advantage.

Immediate Joiners Only | No Notice Period

Application Deadline: 30th October 2026.