Associate-Collections

Delhivery; Gurugram District; On-site; INR 180,000 - 260,000; Full time

Job summary

Delhivery in Gurugram is seeking a proactive Collections Associate to manage dues, investigate historical debt data, and follow up with clients to recover overdue amounts.

You will maintain daily AR activity, resolve billing issues, respond to client queries by email or call, and ensure timely payments through disciplined, target-driven work. This role is office-based in the HQ with rapid onboarding.

Qualifications

• Strong English communication, both written and verbal.
• Immediate availability to join from HQ.
• Comfortable working with targets and deadlines.
• Familiarity with currency and invoicing processes.

Responsibilities

• Work with the collection manager to manage and collect dues.
• Investigate historical data for each debt / invoice.
• Follow up with clients for overdue amounts.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to client queries by mail or telecall.

Skills

English proficiency

MS Excel

Target driven

Fast learner

Office tools

Currency knowledge

Tools

MS Excel

Job description

Job description

Role & responsibilities

• Work with the collection manager to manage and collect the Dues.
• Investigate historical data for each debt / Invoice.
• Follow up with a client for the overdue amount.
• Take quick action to encourage timely debt payments.
• Resolve billing and collection-related issues with clients.
• Maintain daily report of collection activity & accounts receivable status.
• Maintain a record of the history of each transaction.
• Reply to the client query and concern received from the client by mail or telecall.

Requirement

• Ability to start work immediately from our office HQ.
• Hunger to learn & resilience to get things done.
• Good command of English. both verbal and written.
• High energy level to navigate in a fast-paced work environment.
• Tech savvy and ability to scale up on MS Office especially Excel / Spreadsheet.
• Comfortable working with targets.
• . Knowledge of Currency.