Associate Center Manager | Ghaziabad

cult fit; Ghaziabad District; On-site; INR 420,000 - 600,000; Full time

Job summary

Cultfit is seeking a Centre Manager in India to be the face of the center, delivering a seamless member experience while driving sales and ensuring operational excellence. You will own membership conversions, oversee daily operations, and build a welcoming, community-driven environment that reflects Cultfit’s service quality.

Responsibilities include managing schedules, attending to escalations, maintaining safety and cleanliness, and documenting feedback for continuous improvement.

Qualifications

• Bachelor's or Diploma required.
• 0–5 years in sales, operations, hospitality, retail or service.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.

Responsibilities

• Own monthly targets for memberships, renewals and upsells.
• Drive walk-in/trial conversions through consultations.
• Manage membership conversions with documentation via the portal.
• Ensure smooth daily operations using prescribed tools and checklists.
• Oversee class schedules, trainer punctuality and session readiness.
• Conduct daily facility audits for cleanliness, safety and brand standards.
• Manage inventory of essentials and restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.
• Build rapport with members and resolve escalations for a smooth experience.
• Capture feedback from members and trainers for continuous improvement.

Skills

Sales & Customer Handling

Operations Management

Communication

Problem Solving

Team Coordination

Education

Bachelor's/Diploma

Job description

Job description

About the Role:

The Centre Manager is the face of a Cultfit center and is responsible for delivering a seamless member experience, driving sales performance, and ensuring operational excellence. This role requires strong ownership, customer centricity, and a passion for creating an energetic, service-driven fitness environment.

Key Responsibilities:

1. Sales & Business Growth

• Own monthly targets for memberships, renewals, and upsells.
• Drive walk-in/trial conversions through effective consultations.
• Manage the entire membership conversion process with clean, consistent, and timely documentation via the portal.

2. Centre Operations Management

• Ensure smooth daily operations using the prescribed checklist tools.
• Oversee class schedules, trainer punctuality, and session readiness.
• Conduct daily facility audits to maintain cleanliness, safety, and brand standards.
• Manage inventory of essentials (first-aid, water, etc.) and ensure timely restocking.
• Address operational gaps related to attendance, bookings, equipment, or facility.

3. Member Experience & Engagement

• Build strong rapport with members to create a welcoming, community-driven environment.
• Resolve escalations and ensure a smooth before/during/after-class experience.
• Capture and document feedback from members and trainers for continuous improvement.
• Uphold Cultfit's service quality and act as the primary representative of the center.

Qualifications & Skills

• Bachelors/Diploma degree.
• 0-5 years of experience in sales, operations, hospitality, retail, or service roles.
• Strong communication and customer-handling skills.
• High ownership and problem-solving ability.
• Good to have: Passion for fitness, wellbeing, and community building.

Work Schedule:

Split Shift

Morning shift: 5:30 AM to 9:30 AM

Evening shift: 5:30 PM to 10:30 PM