Associate, Branch Manager, Consumer Banking Group

DBS Bank; Tanuku; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

DBS Bank Ltd in Tanuku, India, seeks a Branch Relationship Manager to lead daily branch operations, drive business targets and ensure service excellence. The role requires coaching a high-performing team, regulatory compliance, and effective customer relationship management.

The ideal candidate will have a proven track record in retail banking leadership, strong sales performance, and excellent interpersonal skills to manage stakeholders and resolve complex customer issues.

Qualifications

• Leadership experience in retail banking or financial services.
• Proven track record driving sales, compliance and service excellence.
• Strong communication and stakeholder management skills.

Responsabilités

• Lead and manage daily branch operations to meet targets and ensure efficiency.
• Coach and mentor branch team to foster high-performance culture and development.
• Ensure compliance with regulatory requirements and internal policies.
• Drive customer acquisition, retention and relationship deepening within the branch.
• Resolve escalations promptly to maintain high levels of customer satisfaction.

Connaissances

Leadership

Sales performance

Customer service

Stakeholder mgmt

Formation

Bachelor's degree in relevant field

Description du poste

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.ResponsibilitiesLead and manage the daily operations of the branch to achieve business targets, operational efficiency, and service excellence.Coach, mentor, and motivate the branch team to foster a high-performance culture and support individual career development.Ensure strict compliance with all regulatory requirements, internal policies, and risk management guidelines.Drive customer acquisition, retention, and relationship-deepening strategies to grow the branch's portfolio.Resolve complex customer escalations promptly and professionally to maintain high levels of customer satisfaction.Collaborate with cross-functional teams and key stakeholders to execute strategic distribution initiatives and campaigns.RequirementsProven experience in a leadership or supervisory role within retail banking or the financial services sector.Strong track record of driving sales performance, operational compliance, and customer service excellence.In-depth knowledge of consumer banking products, wealth management services, and financial regulations.Excellent interpersonal, communication, and stakeholder management skills.Strong analytical, problem-solving, and decision-making capabilities in a fast-paced environment.Bachelor’s degree or equivalent professional qualification in a relevant field.Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.Location:TanukuJob:Relationship ManagementSchedule:RegularEmployee Status:Full time