Head

Gus Education (India) Llp; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Medical insurance

Cab facility for employees within 30km

Comprehensive leave package

Job summary

GUS Education India (GEI) seeks a seasoned leader to set up and head a People Services team based in GEI. The role will initially support the UK HR team, focusing on administration, onboarding, and payroll, with a view to expanding to other regions.

The ideal candidate will drive efficiency, establish SLAs, lead recruitment, and build a high-performing, customer-centric function aligned with group objectives.

Qualifications

• Bachelor’s degree in any discipline.
• MBA HR preferred.

Responsibilities

• Review current HR processes and service delivery models against targets and objectives.
• Define team structure, roles and responsibilities to support the UK HR teams.
• Lead the hiring process for the People Services team and provide coaching and development.
• Establish SLAs, metrics and reporting; monitor performance and implement improvements.
• Oversee training and onboarding for new hires; ensure knowledge transfer and upskilling.
• Engage with stakeholders to gather feedback and drive continuous improvement.

Skills

People leadership

People processes

Technically savvy

Commercial thinking

Results oriented

Communication skills

Team player

Education

Bachelor’s degree in any discipline

MBA HR preferred

Job description

• GUS Education India (GEI) is the education arm of Global University Systems, a leadingGlobal Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35Institutionsandcollaborateswithprestigiousuniversitiesandinstitutionsworldwide,offeringeducationalservices that enhancetheiroperationsandimpact.

NatureofTheJob

• As part of the continued development of the group we are implementing a new Operating Model and setting up central service departments.These teams will support our institutions by enabling them to focus on providing our students with the best education experiences and, will also enable GUS to benefit from economies of scale through centres of excellence.

JobPurpose

• The primary purpose of this job will be responsible for setting up and leading a People Services team based in GEI. This team will initially support the UK HR team and in time can grow to support more regions. People Services includes administration support, onboarding processes and payroll. The ambition is to establish a highly efficient and customer-centric people services team for the future.

OrganizationalStructure

Manager

Head - People Service

Director

KeyAccountability

Actions

Understanding Existing Processes & Establishing a Team

• Conduct a thorough review of current HR processes and service delivery modelstargetsandbusiness objectives.
• Identify gaps and opportunities for efficiency improvements.
• Define team structure, roles, and responsibilities to support the UK HR teams.

Recruiting, Leading & Developing the People Services Team

• Lead the hiring process for the People Services team.
• Provide ongoing coaching, mentorship, and career development opportunities.
• Foster a culture of continuous improvement and high performance

Setting and Monitoring SLAs

• Define and implement Service Level Agreements (SLAs) for key processes.
• Establish performance metrics and reporting mechanisms.
• Regularly review team performance against SLAs and implement necessary improvements.

KeyAccountability

Actions

Training & Onboarding New Team Members

• Develop a structured training plan for new hires.
• Ensure knowledge transfer and upskilling of team members.

Stakeholder Engagement & Continuous Improvement

• Obtain regular feedback from internal stakeholders on service quality.
• Implement changes based on feedback to enhance efficiency and effectiveness.

Payroll Management & Process Enhancement

• Oversee the Payroll Lead to ensure smooth monthly payroll operations.
• Identify and implement improvements to payroll systems and processes.
• Safeguard payroll service quality during business transitions processintegrityandcompliance withlegalandsalesstandards.

.

Data Management & Reporting

• Provide accurate and timely HR data for reporting and analysis.
• Support business decision-making through data-driven insights..

Development & Standardization of HR Policies & Documents

• Oversee the creation and implementation of standardized contracts, policies, and handbooks.
• Ensure consistency and compliance with employment regulations
• Establish best practices for ways of working across HR teams.

Process Improvement & Automation

• Identify opportunities to streamline and automate HR processes.
• Optimize the use of existing HR systems and minimize reliance on multiple platforms.

DesiredProfile

Qualification

• Bachelor’sdegreeinanydiscipline.
• Preferably MBA HR .

Skills

• An experienced leader with a people-focused approach.
• Strong understanding of People processes and systems
• Technically savvy
• Commercial thinker
• Results focused and able to identify solutions.
• Excellent attention to detail with clear communication skills, both verbally and written.
• Ability to work effectively in a fast-paced environment.
• Build good working relationships and a strong team player.

GUSValues

• GEIisanequalopportunityemployerandencouragesapplicantsfromdiversebackgrounds toapply.
• Thereis anexpectationthat employeeswillmaintainthevaluesoftheGroup and will comply with the code of conduct as well as equality,diversity,health,safety policiesofthecompany.
• AtGUSEducationIndia,GEIwetruly believethatdiverseculture,backgrounds,andexperiencesdriveinnovation.
• Thisroleisafull-timepositionwithacompetitivesalaryandbenefitspackage.
• The company offers comprehensive medical insurance to its employees, which includeshospitalization,accidentalinsurance,terminsurance andGratuity,whichisoverandabovethecompensation.
• Tomakethedailycommuteeasier, safer, andlessstressful,thecompany providescabfacilitiestoitsemployeestoandfromtheworkplacewithin30kilometersradius.
• The company acknowledges the importance of mental and physical well-being and the need for restand relaxation. Workdays are Monday to Friday and a comprehensive leave package for employeewell-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days ofearned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’time offinayear.