Team Lead - Assessments & Proctoring

Gus Education (India) Llp; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical insurance

Cab facility within 30 km radius

Generous leave policy

Job summary

GUS Education India (GEI) invites a capable Team Leader to manage the Assessment Office team in Hyderabad, ensuring smooth back-office processes and strict adherence to client policies. You will drive service delivery, compliance with academic regulations, and SLA achievement while mentoring staff.

You will collaborate with stakeholders, develop training materials, and optimize workflows. The role offers a full-time position with a competitive salary and benefits within the education sector.

Qualifications

• Graduate level or equivalent; proficient in Microsoft Office tools.
• Excellent oral and written communication skills in English.

Responsibilities

• Lead and manage the Assessment Office team, ensuring operational excellence and resource allocation.
• Oversee timely and accurate completion of assessment and examination processes, including ad-hoc tasks from higher management.
• Ensure full departmental compliance with academic regulations and university policies.
• Maintain clear communication with clients, students, and stakeholders to meet needs promptly.
• Develop training materials and process maps; conduct trainings and refreshers.
• Regularly review staff availability for calls and queues to ensure tasks meet SLA targets; support fellow Team Leaders.
• Maintain up-to-date process maps for all team operations.

Skills

English communication

Leadership

Excel

PowerPoint

Problem solving

Prioritization

Customer focus

Education

Graduate degree or equivalent

Tools

Microsoft Office

Job description

• GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

• The Team Leader will manage the Assessment Office team, ensuring all back-office processes run smoothly and in accordance with Client policies. This role involves collaboration with colleagues and stakeholders to deliver high standards of service and operational efficiency.

JobPurpose

• Responsible for leading the Assessment Office team in Hyderabad, Team Leader will ensure adherence to operating procedures and deliver a business-critical service to the Client. The role involves managing the delivery of assessments, ensuring compliance, overseeing the progression of team members, and supporting the team in achieving set targets and service level agreements (SLAs).

Organizational Structure

Associate Manager

Key Accountability

Actions

• Lead and manage the Assessment Office team, ensuring operational excellence and resource allocation.

Service Delivery

• Oversee the timely and accurate completion of assessment and examination processes, including any additional task which comes from the higher management time to time.

Compliance

• Ensure full departmental compliance with academic regulations and university policies.

Stakeholder Collaboration

• Maintain clear communication with clients, students, and stakeholders, ensuring their needs are met promptly.

Training and Development

• Develop training materials and process maps conduct Trainings and refreshers, supporting the continuous improvement of the team.

Service Monitoring

• Regularly review staff availability for calls, review queues to ensure tasks are completed by the team with in agreed TAT and be a support system for you fellow Team leaders.

Process Management

Maintain accurate and up-to-date process maps for all team operations.

Desired Profile

Qualification

• Graduate level or equivalent
  Proficient in Microsoft Office Tools

Skills

• Excellent oral and written communication skills in English
• Strong leadership and team management capabilities
• Excellent Excell and Power point Skills
• Results-driven with problem-solving skills
• Ability to handle pressure and manage competing priorities
• Experience in customer-focused environments, preferably in educational institutions

Relevant

Experience

• Experience in assessment operations or a similar role for 3-5 years and with overall experience of 6-10 years.
• Experience working in a matrixed environment with multiple stakeholders
• Change management and process improvement expertise

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which includes 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.