Associate Manager

Gus Education (India) Llp; India; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Medical insurance

Night shift allowance

Cab facilities

Leave package

Job summary

The University of Law is seeking an Associate Manager - Materials & Assessments to lead the DigEd materials and assessment delivery for university services. This role drives on-time delivery, collaborates with internal departments and external publishers, and oversees print helpdesk operations for students and staff.

You will manage onboarding, staff development, and adherence to procurement-to-pay processes while ensuring accessibility and high service quality in a second-shift, office-based

Qualifications

• Demonstrated experience coordinating educational course and assessment material.
• Proven leadership experience.
• Two years’ experience in the learning sector.

Responsibilities

• Oversee the Materials & Assessments team to ensure efficient workflows.
• Monitor SLAs and KPIs and report performance.
• Maintain up-to-date processes and procedures and track textbook expenditures.

Skills

Attention to detail

Strong communication

Online project management

LMS experience

Blackboard

Monday.com

Microsoft Office

Education

GCSEs including English

Degree 2.2 or above

Degree 2.1 or above

Tools

Microsoft Office

LMS

Blackboard

Monday.com

Job description

CMS Helpdesk Support Materials Management People and Stakeholder Management

Graduation/Equivalent Course

Working Language

Job Description

JOB DESCRIPTION (JD)

Job Title

Associate Manager - Materials & Assessments

Date

March-2025

Function

Digital Education Delivery

COE Lead - University Services

Reporting To

JD Approved by

Human Resources

Brand

The University of Law

Work Location

About GUS India

• GUS Education India (GEI) is a service wing of Global University Systems (GUS) based in Europe. In India, we are a full-service digital marketing agency that delivers scalable online marketing services to Global University Systems’ and its associated brands.
• As a frontrunner in building digital eminence for a fleet of academic brands, GUS Education India is a rapidly growing organization that believes in achieving success through innovation.

JOB PURPOSE

Leading the Materials & Assessments Administrator team to ensure the successful delivery of course material and assessments in digital and printed formats (where applicable) for both the University of Law and its clients.

This involves setting clear goals, managing priorities, and ensuring that team members are well-supported and aligned to meet deadlines. Take proactive measures to address challenges, maintain high standards of performance, and foster a results-driven team culture that consistently achieves on-time delivery while upholding the quality of material delivered.

Work collaboratively with colleagues and key stakeholders across professional and academic departments at The University of Law, as well as with external textbook publishers and print suppliers, to ensure operational excellence and deliver high standards of service.

Oversee the operational delivery of DigEd ‘Print Helpdesk’ to provide essential support to both students and staff, resolving queries efficiently, and enhancing user satisfaction through high-quality service. Striving to implement best practices and continuously improve helpdesk operations.

ORGANIZATIONAL STRUCTURE

Associate Manager

Materials & Assessments - 1

Open Positions

Manager, Digital Education Delivery

Note -

This is a work from office role, which is a second shift starting from 12.30 pm.

PRINCIPAL ACCOUNTABILITIES

RESPONSIBILITIES

ACTIONS

Specific Responsibilities

Team Management

• Oversee the Materials & Assessments team, ensuring efficient and effective workflows by facilitating clear communication and addressing barriers to success.

Performance Monitoring:

• Consistently monitor, achieve, and accurately report all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Policy and Procedure Management:

• Maintain and keep all processes, policies, and procedures up to date, ensuring adherence and effective implementation.
• Record and track all externally printed course material and third-party textbook expenditure, ensuring compliance with procurement-to-pay processes.
• Monitor adherence to procurement-to-pay procedures, ensuring all transactions are processed efficiently, accurately, and in line with organisational guidelines.

Training and Development:

• Develop and implement structured onboarding plans for new team members, ensuring seamless integration.
• Support ongoing staff development by organising training sessions and providing resources to keep team members informed of evolving operational best practices.

Helpdesk Operations:

• Manage the development and implementation of good practices for handling helpdesk support tickets, ensuring administrators are trained and have access to comprehensive guidance and frequently asked questions.
• Monitor helpdesk performance, identify areas for improvement, and implement strategies to enhance response times and user satisfaction.

Third-Party Textbook Ordering:

• Primary point of contact for BPC programme textbook ordering.
• Collaborate with internal and external stakeholders to coordinate the delivery of third-party textbook requirements, including supplementary materials for the BPC programme, aligned with programme term dates.

ULIP (DIS):

• Process and deliver ULIP requirements in accordance with SLAs, ensuring all materials meet accessibility standards to accommodate diverse needs.
• Collaborate with relevant stakeholders to ensure resources are accessible to all users, including those with disabilities, in alignment with best practices and legal guidelines.

Reporting and Issue Escalation:

• Report any critical issues to the DigEd Management team promptly, ensuring appropriate action is taken without delay.

Leadership

• Oversee the Materials & Assessments team, ensuring efficient and effective workflows by facilitating clear communication and addressing barriers to success.
• Optimise the use of existing team skills, promoting skill development and knowledge sharing.
• Foster a culture of enquiry, encouraging continuous improvement and empowering team members to deliver innovative solutions.
• Uphold the values of the team and the wider University.

DESIRED PROFILE

Qualification

• Minimum of 5 GCSEs to including English at A-C level.
• A Degree (any subject) with a 2.2 or above.
• A degree (any subject) of 2.1 or above

Experience

• Demonstrated experience in educational course and assessment material coordination.
• Proven leadership experience.
• At least two years’ experience in the learning sector.
• Two Years’ experience in leading a high performing agile team.

Skills & Knowledge

• Exceptional attention to detail.
• Strong oral and written communication skills.
• Outstanding interpersonal skills with a business-focused approach to project delivery.
• Proficiency in online project management tools.
• Effective prioritisation and ability to meet deadlines.
• Advanced IT literacy, including proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, email, and internet tools.
• Expertise in Word formatting, including the use of styles, templates, and advanced formatting features to produce professional documents.
• Experience working with a Learning Management System (LMS).
• Knowledge of Blackboard.
• Familiarity with Monday.com as a project management tool.
• Advanced knowledge of Microsoft tools.

Behavioural Skills

• Team-oriented with the ability to collaborate effectively.
• Exceptional interpersonal skills, able to establish credibility and command respect.
• Resilient under pressure, maintaining high performance and professionalism.
• Strong organisational and time management capabilities.

BENEFITS

• At GUS Education India, GEI we want employees to feel comfortable, bringing their passion, creativity, and individuality to work. We truly believe that diverse culture, backgrounds, and experiences drive innovation.
• The company offers comprehensive medical insurance to its employees, which include hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation. Considering that this role is for night shift, we provide additional competitive night shift allowance for all days worked.
• To make the daily commute easier, safe, and less stressful, company provides cab facilities to its employees to and from the workplace within the Greater Hyderabad Municipal Corporation limits.
• Company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Work days are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 5 days of medical leave, 5 days of casual leave, 24 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days’ time off in a year.