Associate Analyst U1-UK Verification Process (Non Voice/Non-IT)

Tech Mahindra; Dadri; On-site; INR 300,000 - 350,000; Full time

Job summary

Tech Mahindra is hiring for an Associate Analyst U1 in Noida (UP) to support international processes. The role requires 0-1 year of experience, strong communication, and the ability to multitask. Graduation is mandatory, with work-from-office in a 5-day week and UK shift timings. Freshers salary is 3–3.5 LPA.

Candidates will handle data verification, reporting, and KPI generation while ensuring data security and SLA adherence.

Qualifications

• 0-1 year experience in international process (Voice or Non-Voice).
• Exceptional communication skills (written & verbal).
• Attention to detail is mandatory.
• MS Excel experience in data handling.

Responsibilities

• Verify or monitor responses that the automated digitised marking system cannot translate with required confidence and quality.
• Maintain data and information security guidelines.
• Pull and analyze reports to monitor systems and users for quality.
• Generate and distribute KPIs with global stakeholders.
• Follow guidelines and training to perform duties accurately.

Skills

Exceptional communication

MS Excel

Stakeholder management

Multitasking

Attention to detail

Education

Graduation

Job description

Role: Associate Analyst U1 (Full Time/Permanent) Designation as per TechM: Associate Analyst - BPS/U1Location: Sector 62-Noida (UP)

Experience: 0 Months - 1 Year (In any International process (Voice or Non-Voice)Graduation Mandatory (Final Results or degree required)

Work Mode: Work from office (5 days)

Shift: UK (11:30AM 9 PM, Fixed week offs on Sat & Sun) Two way transportation will be given within the radius of 30KMS from the above locations.

Payroll: Tech Mahindra Salary: 3-3.5 LPA for Freshers.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

• Manually verify or monitor responses that the automated digitised marking system is unable to translate within the agreed confidence levels with utmost quality.
• Qualitative Accuracy agreed to SLA.
• Quantitative Consistent entry to agreed SLA.
• Follow guidelines, training and feedback imparted while performing duties in the response verification and/or monitoring process.
• Maintain and follow data and information security guidelines.
• Report on issues or challenges to the reporting manager as soon as possible to avoid errors or delays in the submission of the work.
• Assist teams in all tasks required to complete the project and liaise with other functional groups as required.
• Pulling of reports to enable the monitoring of systems and users to ensure quality.
• The review and amendment of key documentation and process maps for future training and audit purposes.
• Generation and distribution of key performance indicators with global stakeholders

REQUIRED:

• 0-1 year of experience working in any international project and must be able to manage Stakeholders/Clients from US & UK on calls and emails.
• Must have exceptional communication skills (Both written & Verbal) and must be able to multitask.
• Attention to detail is mandatory.
• Good email drafting skills and should have hands‑on experience with MS Excel.
• Need Graduation in any field.