Associate Agency Manager

HDFC ERGO General Insurance; Kamrup Metropolitan; On-site; INR 300,000 - 420,000; Full time

Job summary

HDFC ERGO General Insurance is seeking an Associate Agency Manager to join a captive inbound call center in Assam. The role requires handling inbound calls, dealing with a variety of customer queries, and maintaining high service quality in a rotational shift environment.

The ideal candidate has 1-3 years of experience in BFSI or call center settings, with strong communication skills and a proactive, customer-centric approach.

Qualifications

• Willing to work in a captive inbound call center setup.
• Rotational shifts and weekly offs.
• Experience in BFSI / call center / customer service preferred.
• Excellent communication and engaging personality.
• Service mindset for HNI customers.

Responsibilities

• Handle inbound calls with professional service to customers.
• Maintain high standards of customer satisfaction.
• Engage and inform customers with accurate product information.
• Assist customers with queries and issue resolution in a timely manner.

Skills

Inbound call handling

Education

Undergraduate acceptable

Graduate & above preferable

Job description

Job Title: Associate Agency Manager

Company: HDFC ERGO General Insurance

Employment Type: Permanent

Required Experience: 1 - 3 years

Location: Country India, Region East, State Assam, Branch DO_Bongaigaon, Branch Code 9091, Physical Branch Jorhat, Type of Office Digital Office

Skills

• Any Graduate

Job Description

• Should be willing to work in captive inbound call center set up, preferably should have inbound call handling experience
• Comfortable with rotational shift and weekly offs
• Preferably from BFSI / call center / Customer Service background, having handled HNI customers
• Superlative communication skills, engaging personality, can-do / take charge attitude
• Should have zeal to service HNI customers with above-and-beyond customer service
• Insurance background an added advantage
• Edu. Qualification - Undergraduate acceptable; Graduate & above preferable
• 9-6-Day Working Week