Associate

Gooleantechnologies; Pune District; On-site; INR 400,000 - 900,000; Full time

Job summary

Gooleantechnologies in Pune district, India, seeks a detail-oriented Skip Tracer/Investigative Specialist to locate individuals with outstanding debt. You will conduct deep research, use databases like LexisNexis and Accurint, and handle high-volume calls with third parties for compliant debt collection.

The role requires strong analytical, verbal and written communication skills, plus experience with Excel and data verification to support collections and legal teams.

Qualifications

• Ability to conduct extensive research, analyse information critically, and uncover relevant details from minimal data.
• Familiarity with skip tracing software, online databases, and strong computer skills, including Microsoft Excel.

Responsibilities

• Utilize advanced skip tracing tools and databases to locate individuals with outstanding debt.
• Conduct in-depth research using internet searches, public records, and social media to gather leads.
• Handle outbound and inbound calls with third parties while adhering to FDCPA and compliance requirements.
• Handle voice interactions to gather, verify, and document information that supports debt recovery efforts.
• Analyse and verify collected data before passing to the collections or asset recovery team.
• Maintain organized records of skip tracing activities, findings, and outcomes within the collections system.
• Develop strategies to approach hard-to-find accounts and assets.
• Collaborate with collections, legal, and other departments to support debt recovery efforts.
• Prepare timely reports on skip tracing outcomes and pending case statuses.

Skills

Investigative research

Skip tracing software

Excel

Verbal communication

Written communication

Attention to detail

Persistence

Problem solving

US market knowledge

Education

Bachelor's degree in Business / Non-Technical, Legal Studies

Tools

LexisNexis

Accurint

TLOxp

CLEAR

Job description

Key Responsibilities

• Utilize advanced skip tracing tools and databases (e.g., LexisNexis, Accurint, credit bureau data) to locate individuals with outstanding debt.
• Conduct in-depth research using internet searches, public records, and social media to gather leads.
• Handle outbound and inbound calls with third parties (customers, relatives, employers) and other relevant contacts while adhering to FDCPA and compliance requirements.
• Handle voice interactions to gather, verify, and document information that supports debt recovery efforts.
• Analyse and verify collected data before passing to the collections or asset recovery team.
• Maintain organized records of skip tracing activities, findings, and outcomes within the collections system.
• Develop strategies to approach hard-to-find accounts and assets.
• Collaborate with collections, legal, and other departments to support debt recovery efforts.
• Prepare timely reports on skip tracing outcomes and pending case statuses.

Required Skills and Qualifications

• Investigative and analytical skills: Ability to conduct extensive research, analyse information critically, and uncover relevant details from minimal data.
• Technical proficiency: Familiarity with skip tracing software, online databases, and strong computer skills, including Microsoft Excel.
• Communication skills: Excellent verbal and written communication skills to conduct effective interviews and document findings clearly.
• Voice and communication skills: Strong voice-based communication skills, excellent spoken English, ability to understand and communicate effectively with individuals having various U.S. accents, and confidence in managing high-volume outbound and inbound voice conversations with customers and third parties.
• Attention to detail: High level of accuracy in data entry and record-keeping; small details can be crucial to successful tracing.
• Persistence and problem-solving: A proactive and determined approach to locating individuals who may be intentionally avoiding contact.
• US market knowledge: Solid understanding of the US collections process and legal landscape, including data privacy regulations.
• Experience: Prior experience in skip tracing, collections, or a related investigative role is preferred.

Preferred Qualifications

• Experience using tools such as CLEAR, TLOxp, or Accurint
• Certification in debt collection (e.g., ACAs Professional Debt Collector certification)
• Bachelors degree in Business / Non-Technical, Legal Studies, or a related field preferred