FOS Collection Executive

Digitide; Chennai; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Digitide is seeking a FOS Collection Executive to join our Collections team. You will engage with FOS customers to understand their financial situations, negotiate repayment plans, and ensure compliant debt recovery processes.

The role requires strong communication, meticulous record-keeping, and collaboration with accounting and operations. Ideal candidates have a high school diploma (bachelors preferred) and at least 2 years in debt collection, with a customer-centric approach and willingness

Qualifikationen

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum 2 years of debt collection experience, preferably in FOS collections.
• Strong communication, time management, and negotiation abilities.
• Ability to analyze accounts and develop repayment plans while ensuring compliance.

Aufgaben

• Manage and recover debts from FOS customers, ensuring timely collections.
• Establish and maintain positive relationships with customers and provide excellent service.
• Negotiate repayment plans tailored to each customer’s financial situation.
• Monitor customer accounts to identify risks and take proactive measures.
• Collaborate with accounting and operations to ensure smooth debt recovery processes.
• Maintain accurate records and documentation for all collection activities.
• Provide regular updates and reports on collection progress to management.
• Stay updated with industry trends and best practices in debt collection.

Kenntnisse

Communication skills

Interpersonal skills

Negotiation

Analytical skills

Time management

Ausbildung

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Jobbeschreibung

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The FOS Collection Executive will play a vital role in our Collections department, focusing on First Office of the Speaker (FOS) collections. This position requires excellent communication and negotiation skills to effectively manage and recover debts while maintaining a positive customer experience. The executive will work closely with customers to understand their financial situations and develop tailored repayment plans. They will also collaborate with internal teams to ensure smooth operations and efficient debt recovery processes.

Responsibilities

• Manage and recover debts from FOS customers, ensuring timely and accurate collections.
• Establish and maintain positive relationships with customers, providing excellent customer service.
• Negotiate and develop repayment plans tailored to each customer's financial situation.
• Monitor and analyze customer accounts to identify potential risks and take proactive measures.
• Collaborate with internal teams, including accounting and operations, to ensure smooth debt recovery processes.
• Maintain accurate records and documentation for all collection activities.
• Provide regular updates and reports on collection progress to the management team.
• Stay updated with industry trends and best practices in debt recovery and customer service.
• Ensure compliance with legal and regulatory requirements in debt collection practices.
• Support and contribute to the overall goals and objectives of the Collections department.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelor's degree in finance, business, or a related field.
• Minimum 2 years of experience in debt collection or a similar role, preferably in the FOS collections sector.
• Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Microsoft Office and other relevant software for debt collection and record-keeping.
• Knowledge of debt recovery laws and regulations, ensuring compliance with legal requirements.
• Ability to work independently and as part of a team, contributing to a positive work environment.
• Analytical skills to interpret data and make informed decisions regarding debt recovery strategies.
• Customer-centric approach, with a focus on providing exceptional customer service.
• Willingness to learn and adapt to new processes and technologies in the debt collection industry.

Job Info

• Job Identification 270619
• Job Category Customer Support/Operations | BPM