Associate

Porter; India; On-site; INR 300,000 - 450,000; Full time

Job summary

Porter is seeking a detail-oriented Onboarding Specialist (Associate) to join the People Operations team in India. You will ensure new hire documentation is collected, verified, and uploaded on time, handle frontline queries, and coordinate with IT/Admin for Day 1 readiness.

You’ll monitor SLA/TAT compliance, maintain accurate onboarding trackers, support Background Verification, and look for process improvements to enhance the new joiner experience. 0–2 years of HR ops experience preferred.

Qualifications

• 0–2 years of experience in HR Operations, onboarding, or related roles.
• Strong attention to detail and process orientation.
• Good with basic HR data tracking (Excel/Google Sheets, etc).
• Strong communication skills and empathy while engaging with new hires.
• Ability to manage timelines and collaborate across teams.

Responsibilities

• Ensure all new hire documentation is collected, verified, and uploaded accurately and within defined timelines.
• Frontline query handling for new joiners — resolve doubts related to joining, documentation, and onboarding logistics.
• Monitor and ensure compliance to SLA and TAT standards for all onboarding-related processes including Background Verification.
• Coordinate with IT/Admin teams to ensure Day 1 readiness.
• Maintain accurate data records and trackers for all onboarding cases.
• To manage the Background Verification process which includes coordinating with the BGV vendor, employees and People Business Partners.
• Continuously look for ways to streamline the onboarding process and improve new hire experience.
• Work with internal auditors if any documentation discrepancies arise.

Skills

Attention to detail

Process orientation

Communication skills

Empathy

Tools

Excel

Google Sheets

Job description

1 - 3 Years

Permanent

Job Description

About Porter

At Porter , we’re on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia .

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration , we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you’re looking to work where scale meets purpose , complexity fuels learning , and culture isn’t an afterthought , Porter is the place.

We are looking for a detail-oriented and process-driven Onboarding Specialist (Associate) to join our People Operations team . You’ll play a key role in ensuring a smooth and seamless experience for all new joiners — from documentation to Day 1 readiness.

Key Responsibilities

Ensure all new hire documentation is collected, verified, and uploaded accurately and within defined timelines

Frontline query handling for new joiners — resolve doubts related to joining, documentation, and onboarding logistics

Monitor and ensure compliance to SLA and TAT standards for all onboarding-related processes including Background Verification

Coordinate with IT/Admin teams to ensure Day 1 readiness

Maintain accurate data records and trackers for all onboarding cases

To manage the Background Verification process which includes coordinating with the BGV vendor, employees and People Business Partners.

Continuously look for ways to streamline the onboarding process and improve new hire experience

Work with internal auditors if any documentation discrepancies arise

What You Bring

0–2 years of experience in HR Operations, onboarding, or related roles

Strong attention to detail and process orientation

Good with basic HR data tracking (Excel/Google Sheets, etc.)

Strong communication skills and empathy while engaging with new hires

Ability to manage timelines and collaborate across teams

What Success Looks Like

New joiners consistently report a smooth and confident onboarding experience

No process misses on documentation, data entry, or TATs

You become a dependable go-to person for anything onboarding related within the team

Job Snapshot

Updated Date

28-07-2025

Job ID

JOB_2460

Department

People Operations

Location