Manager- ROI Operations

Porter; Kanpur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Porter in Kanpur is seeking a high-ownership leader to own the city’s P&L across all service lines, drive demand, onboard and retain supply, and obsess over customer experience. You’ll lead a 20+ person team, hire and coach top talent, and act as the voice of Kanpur in leadership forums, shaping Porter’s growth in a fast-paced, high-impact environment.

You’ll analyze micro-market dynamics, set aggressive, achievable targets, and partner with product and analytics to roll out scalable,

Qualifications

• 2–4 years in ops, category, or city-level P&L roles.
• Built and led teams; hired, coached and retained talent.
• High comfort with data and strong business instinct.
• Will visit the field on day one and day hundred.
• Clear communication that moves people at all levels.

Responsibilities

• Own the Kanpur city P&L across Porter service lines.
• Diagnose gaps, build what's missing and scale proven work.
• Ensure discipline on TAT, SLAs and quality; no shortcuts.
• Design and execute demand initiatives and local activations.
• Localize central strategies for Kanpur with marketing/product.
• Own supply onboarding, activation and retention.
• Obsess over customer experience; fix root causes quickly.
• Lead a 20+ member team; hire, coach and drive accountability.
• Know Kanpur dynamics; feed insights to central teams.
• Partner cross-functionally for SOPs, GTMs, and rollouts.

Skills

Ops Leadership

P&L ownership

Team Building

Data Analytics

Stakeholder Communication

Job description

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.

• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

If you’re looking for a high-ownership, high-impact HR role where culture, speed, and scale intersect, this is your chance to shape it from the ground up.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution - where every day is an opportunity to redefine what's possible.

Company URL: https://porter.in/

Why this role exists

Kanpur is a city full of potential that hasn't been fully unlocked yet. We need someone who'll walk in, feel the pulse of the city, and build Porter into the brand people think of first when they need to move anything a sofa, a full house, or a single carton.

This isn't a "maintain and report" role. This is a "figure it out, fix it, grow it" role. You'll own everything revenue, demand, supply, team, customer experience, and P&L. If Kanpur wins, it's because of you. Simple.

What you'll actually do

1. Own the City. All of it.

• Full P&L ownership across all Porter service lines in Kanpur.
• Diagnose what's not working. Build what's missing. Scale what's working.
• Ensure operational discipline TAT, SLAs, quality. No shortcuts.

2. Drive Demand. Not Just Fulfill It.

• Design and execute demand initiatives campaigns, partnerships, local activations. Whatever it takes to get more orders rolling in.
• Work with central marketing and product teams to localize strategies that actually land in Kanpur.
• Think like a founder for the city. If demand isn't growing, that's your problem to solve.

3. Build a Supply Engine

• Own supply onboarding, activation, and retention.
• Quality-first supply base. Weed out the unreliable. Double down on the best.
• Make Kanpur a city where partners want to work with Porter.

4. Customer Experience- Obsess Over It

• Every bad experience is a story that spreads. Fix root causes, not symptoms.
• Handle escalations with speed. Build systems so the same problem doesn't come back twice.

5. Lead a 20+ Member Team

• Hire sharp. Coach hard. Retain the best.
• Own attrition like it's your P&L metric, because it is.
• Set clear goals, run tight reviews, create a culture of ownership.

6. Know Kanpur Better Than Anyone

• Micro-market dynamics, pricing, competition, routes, customer behavior, you should have an opinion on all of it.
• Feed insights back to central teams. Be the voice of Kanpur in every leadership room.

7. Cross-Functional Hustle

• Partner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.
• You're not waiting for a playbook. You're writing one.

Who are we looking for?

The non-negotiables:

• 2-4 years in ops, category, or city-level P&L roles. You've run something, not just supported it.
• You've built teams. Not coordinated- actually hired, fired, coached, and led.
• High data comfort + even higher ground instinct. You use both.
• You'll visit the field on day one. And day hundred.
• Communication that moves people- up, down, sideways.

Bonus points if you have:

• Stints at companies obsessed with experience- Swiggy, Zomato, Zepto, Rapido, Delhivery , FMCG organisation.
• Logistics, mobility, or marketplace ops background.
• Tier 1/2 MBA or Tier 1 engineering (IIT/NIT/BITS).

The kind of person who'll love this role

You're the one who reads a bad customer review and can't sleep until it's fixed. You get energy from chaos, not anxiety. You've probably told your last manager 'just let me run it' at least once. You want a city-sized canvas, a team to build, and the freedom to make real decisions.