Chargeback/Dispute Tracking

Pegasus International; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Pegasus International in Mumbai, India seeks a qualified professional to manage customer chargebacks, inventory reporting, and data analysis. The role requires 2-5 years of relevant experience and strong Excel and SAP skills.

You will collaborate with Sales, Logistics, and Finance to resolve disputes, maintain logs, and generate actionable reports. The ideal candidate will drive process improvements, ensure timely reporting, and support AR collections with accurate data across daily, weekly, and

Qualifications

• Bachelor's degree in Commerce, Business Administration, Supply Chain Management, Finance, or related field.
• 2-5 years of experience in customer chargeback management, accounts receivable, customer service, inventory control, or supply chain operations.
• Strong proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas).
• Experience with ERP systems such as SAP.
• Strong analytical and problem-solving skills.

Responsibilities

• Track and monitor customer chargebacks, deductions, and claims on a regular basis.
• Review supporting documentation, including invoices, proof of delivery, pricing agreements, and promotional contracts.
• Investigate chargeback disputes and coordinate with Sales, Logistics, Customer Service, Finance, and customers for resolution.
• Prepare and submit dispute documentation within customer timelines.
• Maintain chargeback logs and provide status updates on open and resolved claims.
• Identify recurring causes of chargebacks and recommend corrective actions to reduce future claims.
• Reconcile chargeback settlements and support Accounts Receivable collections.

Skills

Excel proficiency

Analytical thinking

Problem solving

Education

Bachelor's degree in Commerce/Business/Finance or related field

Tools

SAP

Job description

Key Responsibilities

Customer Chargeback Management

• Track and monitor customer chargebacks, deductions, and claims on a regular basis.
• Review supporting documentation, including invoices, proof of delivery, pricing agreements, and promotional contracts.
• Investigate chargeback disputes and coordinate with Sales, Logistics, Customer Service, Finance, and customers for resolution.
• Prepare and submit dispute documentation within customer timelines.
• Maintain chargeback logs and provide status updates on open and resolved claims.
• Identify recurring causes of chargebacks and recommend corrective actions to reduce future claims.
• Reconcile chargeback settlements and support Accounts Receivable collections.

Inventory Reporting

• Prepare daily, weekly, and monthly inventory reports.
• Monitor inventory levels, stock movements, aging inventory, and stock variances.
• Analyze inventory trends and highlight potential risks such as stock-outs or excess inventory.
• Coordinate with warehouse and planning teams to ensure inventory accuracy.
• Generate management reports and dashboards for inventory performance metrics.
• Support inventory reconciliation and periodic stock audits.

Data Analysis & Reporting

• Develop and maintain Excel-based trackers and reports.
• Prepare KPI reports related to chargeback recovery, claim resolution, inventory accuracy, and stock availability.
• Ensure data accuracy and timely reporting to management.
• Assist in process improvement initiatives and reporting automation.

Required Qualifications

• Bachelor's degree in Commerce, Business Administration, Supply Chain Management, Finance, or related field.
• 2-5 years of experience in customer chargeback management, accounts receivable, customer service, inventory control, or supply chain operations.
• Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas, and reporting).
• Experience with ERP systems such as SAP.
• Strong analytical and problem-solving skills.