Associate

Maveric; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Maveric is seeking a Process Analyst to support process compliance, audits, and quality reporting within a broad IT services context. You will coordinate with project teams, auditors, and delivery managers to ensure adherence to organizational and client requirements.

The role emphasizes documentation, audits, data analysis, and continuous improvement, requiring 0-2 years of related experience and a strong foundational knowledge of QA processes.

Qualifications

• Bachelors degree in Computer Science / IT / BA / Quality Management or related discipline.
• 0-2 years of experience in process quality, internal audits, project governance, software QA, or related function.
• Exposure to an IT services, software development, or software testing environment is preferred.

Responsibilities

• Support documentation, review, and publication of organizational processes, procedures, templates, and guidelines.
• Assist project teams in understanding and implementing organizational and client-specific processes.
• Review project documents and work products for process compliance.
• Plan, coordinate, and conduct project or internal process audits.
• Document audit findings, non-conformities, and opportunities for improvement.
• Support root-cause analysis and corrective-action tracking.
• Track audit findings, management-review actions, and customer-feedback actions through closure.
• Collect and analyze project, audit, and quality metrics to identify trends and improvement opportunities.

Skills

ISO 9001 / ISO 27001 / CMMI

SDLC / STLC / Agile / Scrum

Audits & non-conformity tracking

Excel, Word, PowerPoint, Teams, ShareP

Analytical thinking

Communication skills

Cross-functional coordination

Detail-oriented

Education

Bachelor's degree in Computer Science / IT / Business Administration / Quality Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Teams

SharePoint

Job description

Process Analyst

Experience:0-2 Years

Function: Quality Assurance Group

Role Summary

The Process Analyst will support project-level & corporate function-level process compliance, internal audits, quality reporting, and continuous improvement initiatives. The role requires coordination with project teams, auditors, and delivery managers to ensure adherence to organizational, client, and applicable quality requirements.

Key Responsibilities

• Support the documentation, review, and publication of organizational processes, procedures, templates, and guidelines.
• Assist project teams in understanding and implementing organizational and client-specific processes.
• Review project documents and work products for process compliance.
• Plan, coordinate, and conduct project or internal process audits.
• Document audit findings, non-conformities, and opportunities for improvement.
• Support root-cause analysis and identification of appropriate corrective actions.
• Track audit findings, management-review actions, and customer-feedback actions through closure.
• Collect and analyze project, audit, and quality metrics to identify trends and improvement opportunities.
• Prepare audit reports, dashboards, and management-review presentations.
• Coordinate with delivery managers, auditors, and auditees to complete audit activities within agreed timelines.
• Support QMS awareness sessions and process-related training.
• Participate in governance meetings and provide updates on process compliance and action items.

Education and Experience

• Bachelors degree in Computer Science / Information Technology / Business Administration / Quality Management or a related discipline.
• 0-2 years of experience in process quality, internal audits, project governance, software quality assurance, or a related function.
• Exposure to an IT services, software development, or software testing environment is preferred.

Required Skills

• Basic understanding of ISO 9001 / ISO 27001, CMMI, TMMi or other quality and process frameworks.
• Understanding of SDLC, STLC, Agile, and Scrum practices.
• Familiarity with internal audits, non-conformity management, root-cause analysis, and corrective-action tracking.
• Proficiency in Microsoft Excel, Word, PowerPoint, Teams, and SharePoint.
• Strong analytical, problem‑solving, documentation, and reporting skills.
• Good written and verbal communication skills.
• Ability to coordinate with cross-functional teams and manage multiple activities.
• Detail-oriented, proactive, and willing to learn

Note : Candidates must be from Bangalore ( Native )