Quality Analyst L3

Wipro; Maharashtra; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading IT services company in Maharashtra is seeking a Mid-Senior level Central Quality Analyst to conduct quality audits and perform analytics to ensure higher client satisfaction. Candidates must have 8-10 years of experience in quality assurance, strong analytical skills, and the ability to prepare timely reports and insights for project teams. Employment type is full-time with a focus on quality assurance.

Qualifications

• 8-10 years of experience in quality assurance and analytics.
• Proven experience in conducting process quality audits.
• Strong analytical skills to identify error trends and provide insights.

Responsibilities

• Conduct process quality audits as per plan.
• Prepare findings and share with account/project leadership.
• Conduct weekly analysis and root cause analysis on errors.
• Prepare timely dashboards and reports for the quality and delivery teams.

Skills

Quality Audits

Analytics

Client Satisfaction

Root Cause Analysis

Report Generation

Process Compliance

Dashboards

Automation

Job description

Role Purpose

The purpose of the central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by the central quality team, supporting the project teams in ensuring higher client satisfaction.

Responsibilities

1. Conduct process quality audits as per plan.

• Conduct various process audits as per guidelines and SPO’s defined in QMS.
• Prepare findings from the report and share it with the account/project leadership on daily/weekly/monthly, as required.
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA).
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition.

• Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks.
• Provide insights and process guidance to the projects as per the need.
• Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation.
• From time to time highlight any critical escalations where the central quality team’s intervention is required in any BU project team.
• Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption.

Performance Parameters

• Timely generation of reports, dashboards, insights to the respective team.
• Accuracy of the data.
• Feedback from the project teams on the insights.
• Quality of insights shared with the team.

Experience

8-10 Years.

Seniority level

Mid-Senior level.

Employment type

Full-time.

Job function

Quality Assurance.

Industries

IT Services and IT Consulting.