Quality Analyst

Wise Travel India; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Wise Travel India is seeking a Quality & Compliance professional to monitor processes for SOP adherence, conduct audits, and identify gaps across operations. This role requires strong analytical skills, proficiency in MS Excel and MIS reporting, and the ability to drive corrective actions with cross-functional teams.

You will prepare quality reports, track CAPA, and support process improvement initiatives to ensure compliance and efficiency.

Qualifications

• Graduate with experience in Quality, Compliance, Operations or Process Audit.
• Good knowledge of SOPs, audits and compliance management.
• Strong analytical and problem-solving skills.
• Good command of MS Excel and MIS reporting.
• Strong attention to detail and documentation skills.
• Good communication and stakeholder management skills.
• Ability to identify process gaps and drive corrective actions.

Responsibilities

• Monitor processes for quality and compliance with SOPs.
• Conduct process audits and quality checks.
• Identify process gaps, errors and compliance issues.
• Prepare MIS, quality reports and audit findings.
• Track corrective and preventive actions (CAPA).
• Monitor quality KPIs, TAT and error rates.
• Coordinate with Operations teams for issue resolution.
• Support process improvement initiatives.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication skills

Stakeholder management

Quality & compliance

Process auditing

Education

Graduate degree in relevant field

Tools

MS Excel

MIS reporting

Job description

Role & responsibilities

• Monitor processes for quality and compliance with SOPs.
• Conduct process audits and quality checks.
• Identify process gaps, errors and compliance issues.
• Prepare MIS, quality reports and audit findings.
• Track corrective and preventive actions (CAPA).
• Monitor quality KPIs, TAT and error rates.
• Coordinate with Operations teams for issue resolution.
• Support process improvement initiatives.

Preferred candidate profile

• Graduate with experience in Quality, Compliance, Operations or Process Audit.
• Good knowledge of SOPs, audits and compliance management.
• Strong analytical and problem-solving skills.
• Good command of MS Excel and MIS reporting.
• Strong attention to detail and documentation skills.
• Good communication and stakeholder management skills.
• Ability to identify process gaps and drive corrective actions.