Assistant Manager Housekeeping

IBIS; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Accor in Delhi, India is seeking a Housekeeping Supervisor to manage daily floor operations and supervise housekeeping staff. The role focuses on maintaining room cleanliness, public areas, and prompt guest service, while upholding safety and quality standards.

The ideal candidate has a hotel management credential, strong English communication, and at least 1 year in a similar role, with the ability to lead a team in a fast-paced hotel environment.

Qualifications

• Degree or Diploma in Hotel Management.
• Good oral proficiency in English language.
• Minimum 1 year of experience in a similar capacity.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

Responsibilities

• Conduct daily briefings with staff at floor level and supervise all tasks of the team.
• Ensure cleanliness of guest rooms, balconies, corridors, linen rooms and pantries.
• Supervise public areas and replenish guest supplies; attend to guest requests promptly.
• Attend to reports on damage or malfunction in hotel rooms; maintain equipment cleanliness.
• Maintain a section floor report; conduct regular room checklists and report unusual behavior to the Executive Housekeeper.
• Assist Executive Housekeeper in assessing attendance and performance; maintain professional appearance and safety procedures.
• Establish and maintain effective employee working relationships.

Skills

Leadership

Interpersonal skills

Training skills

English proficiency

Education

Degree or Diploma in Hotel Management

Job description

Company Description

"Why work for Accor?" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Primary Responsibilities

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance
• Other Responsibilities
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

• Degree or Diploma in Hotel Management
• Good oral proficiency in English language
• Minimum 1 year of experience in a similar capacity
• Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations