Assistant Vice President - Client Servicing

Viral Pitch: Influencer Marketing Platform; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Viral Pitch, a self-serve influencer-marketing platform, is seeking an Assistant Vice President – Client Servicing based in Gurugram. You will oversee end-to-end client relationships, onboarding, and campaign execution, while coordinating with influencer sourcing, creative, and analytics teams.

You will manage key accounts, monitor performance, address escalations, and drive retention and growth. Leadership, stakeholder communication, and data-driven insights are essential for success.

Qualifications

• Experience in client servicing or account management within digital, influencer, or advertising agencies.
• Strong stakeholder communication, relationship-building and expectation management skills.
• Knowledge of influencer marketing, social platforms, and campaign metrics (reach, engagement, ROI).
• Ability to lead cross-functional teams, coordinate multiple projects and prioritize in a fast-paced environment.
• Analytical mindset with proficiency in reporting tools and dashboards to extract insights.
• Demonstrated leadership and mentoring of client servicing teams and process improvements.

Responsibilities

• Oversee end-to-end client relationships and onboarding, campaign execution, and post-campaign reporting.
• Lead client communications and translate brand objectives into influencer strategies.
• Coordinate with internal teams (influencer sourcing, creative, analytics) to deliver campaigns.
• Manage a portfolio of key accounts, monitor performance, and address escalations.
• Drive client retention and growth through insightful recommendations and proposals.
• Mentor and develop client servicing team members for high service standards.

Skills

Client servicing

Account management

Stakeholder communication

Influencer marketing knowledge

Cross-functional leadership

Data-driven decisions

Problem solving

Mentoring/team leadership

Education

Bachelor's degree in Marketing/Business/Communications

Advanced degree or certification in digital marketing

Job description

Viral Pitch is a self-serve influencer marketing platform that enables brands to leverage authentic content and long-term influencer relationships. The platform helps organizations plan, execute, and measure influencer campaigns in a streamlined, data-driven way. By connecting brands with relevant creators, Viral Pitch focuses on building trust and engagement with audiences across digital channels. Team members collaborate closely with brands and influencers to deliver measurable results and scalable campaign strategies.

Role Description

The Assistant Vice President – Client Servicing is a full-time, on-site role based in Gurugram. This position is responsible for overseeing end-to-end client relationships, ensuring seamless onboarding, campaign execution, and post-campaign reporting. The role includes leading client communication, understanding brand objectives, translating requirements into effective influencer marketing strategies, and coordinating with internal teams such as influencer sourcing, creative, and analytics. The AVP will manage a portfolio of key accounts, monitor campaign performance, address escalations, and drive client retention and growth. Day-to-day, the role involves attending client meetings, preparing proposals and presentations, reviewing campaign deliverables, and mentoring client servicing team members to maintain high service standards.

Qualifications

• Experience in client servicing or account management within digital, influencer, or advertising agencies, with a track record of managing key accounts.
• Strong skills in stakeholder communication, relationship building, and expectation management, with the ability to present complex ideas clearly.
• Knowledge of influencer marketing, social media platforms, and digital campaign metrics, including reach, engagement, and ROI analysis.
• Ability to lead cross-functional teams, coordinate multiple projects, and prioritize tasks in a fast-paced environment.
• Analytical mindset with proficiency in using reporting tools and dashboards to interpret data and provide insights-driven recommendations.
• Demonstrated problem-solving and conflict-resolution skills, with a focus on delivering solutions that align with client goals.
• Bachelor’s degree in Marketing, Business, Communications, or a related field; an advanced degree or specialized certification in digital marketing is an advantage.
• Prior leadership experience in mentoring or managing client servicing teams and contributing to process improvement initiatives.