Assistant Store Manager

Livspace; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Livspace is seeking an operations associate for an Experience Center in Gurugram. The role focuses on opening/closing shifts, maintaining housekeeping standards, and conducting regular facility checks to ensure a smooth experience for customers.

You will conduct display audits, manage VIP tickets, and coordinate with admin teams. The position emphasizes safety, policy adherence, and continuous improvement to elevate customer satisfaction.

Responsibilities

• Manage store opening, closing, and shift handovers as per SOP.
• Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
• Conduct display audits and ensure visual merchandising compliance across the Experience Center.
• Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
• Monitor service provider SLAs and elevate facility or maintenance issues as required.
• Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
• Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
• Minimize customer wait times through efficient designer allocation and queue management.
• Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
• Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.

Job description

• Manage store opening, closing, and shift handovers as per SOP.
• Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
• Conduct display audits and ensure visual merchandising compliance across the Experience Center.
• Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
• Monitor service provider SLAs and elevate facility or maintenance issues as required.
• Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
• Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
• Minimize customer wait times through efficient designer allocation and queue management.
• Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
• Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.