Assistant Store Manager

Kayavlon Impex Pvt. Ltd; India; On-site; INR 250,000 - 450,000; Full time

Job summary

adidas Group is seeking an Assistant Store Manager to lead sales and customer service at its retail store. You will monitor KPI targets, guide staff on brand standards, and ensure consistent customer experiences while maintaining merchandise presentation and store operations.

Candidates should have a high school education and at least 6 months in a sports/fashion retail role with strong selling skills and product knowledge.

Qualifications

• Advanced selling experience and solid product/retail knowledge.
• Basic numeracy and literacy with strong verbal communication.

Responsibilities

• Be aware of store sales and KPI targets and own them to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management.
• Be a role model for customer service and meet customers’ expectations.
• Train selected team members to improve service skills.
• Adhere to established policies and procedures; use Visual Merchandising standards.
• Process merchandise deliveries quickly and replenish fixtures to cover the full product offer.

Skills

Advanced Retail Competencies

Education

High school education

Job description

"Role – Assistant Store Manager"

PURPOSE & IMPACT ON ORGANIZATION:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

SKILLS:

• Advanced Retail Professional Competencies (additions based on market needs)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• High school education is a must
• Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills

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