Assistant Store Manager

adidas; India; On-site; INR 300,000 - 600,000; Full time

Job summary

adidas in India is seeking an Assistant Store Manager to monitor store sales and KPI targets, drive commercial success, and act as a Brand Ambassador. You will train team members on product knowledge and customer service excellence, while maintaining Visual Merchandising standards and store operations.

The role emphasizes leadership in customer experience, collaboration with teammates, and adherence to company policies to ensure safe and efficient store performance.

Qualifications

• Minimum 6 months’ work experience in sports/fashion retail with advanced selling and strong product knowledge.
• Basic numeracy and literacy and advanced verbal communication skills.
• High school education is a must.

Responsibilities

• Be aware of store sales and KPI targets and own them.
• Identify sales and KPI improvement opportunities and communicate them to store management.
• Provide exceptional customer service and train selected team members.
• Train staff on foundational and seasonal brand/product knowledge.
• Be a Brand Ambassador and uphold our Brand Attitude and Values.
• Collaborate with team and be available to support others as needed.
• Complete trainings and apply learning on the job.

Skills

Advanced Retail Professional Competenc

Education

High School Diploma

Job description

\"Role – Assistant Store Manager\"

PURPOSE & IMPACT ON ORGANIZATION:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them


• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success


• Be a role model for customer service and meeting or exceeding customers’ expectations


• Share your customer service experience and train selected team members to fine tune their service skills


• Be a resource for Retail Professionals in dealing with complex customer service situations


• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values


• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers


• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)


• Adhere to all established policies and procedures


• Execute and maintain established Visual Merchandising and In-Store Communication standards


• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor


• Complete cash register transactions quickly and accurately


• Minimize loss in both, the stockroom and the sales floor


• Perform all store operations in a safe, effective and efficient manner


• Collaborate productively and respectfully with team members


• Make yourself available to support other team members when needed


• Complete all applicable training programs and effectively apply the learning on the job


• Seek coaching and learning opportunities to continually improve your performance

KEY RELATIONSHIPS:

• Customers


• Peers and Supervisor

SKILLS:

• Advanced Retail Professional Competencies (additions based on market needs)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

• High school education is a must


• Minimum 6 months’ work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding


• Basic numeracy and literacy and advanced verbal communication skills

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..


• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.


• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.


• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.


• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.


• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.