Assistant Security Operations Manager

Easy Facility Services; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Easy Facility Services is seeking an L3 Assistant Manager in Chennai to lead Security Operations, mentor executives, and ensure high-quality service across multiple client sites.

The role requires 3–5 years in security operations with supervisory exposure, plus strong Tamil and English communication skills and proficiency in MS Office. You will assist in budgeting, deployment, and onboarding of new clients.

Qualifications

• 3–5 years of experience in security operations with supervisory exposure.
• Bachelor's degree or higher; MBA preferred.
• Strong communication in Tamil and English; knowledge of Tamil Nadu Private Security Act is advantageous.

Responsibilities

• Manage and mentor Security Operations Executives and Supervisors across assigned client portfolios.
• Monitor overall security service quality, guard attendance, and compliance across all sites.
• Conduct regular client review meetings to maintain high client satisfaction across security accounts.
• Support the Security Operations Manager in manpower planning, guard deployment, and budget management.
• Handle escalated client complaints and security incidents that cannot be resolved at Executive level.
• Ensure all deployed security guards hold valid background verification and required documentation.
• Review and approve operational reports from Security Operations Executives.
• Support new client onboarding - site security assessment and deployment planning.
• Monitor statutory compliance for deployed staff (PF, ESI, Tamil Nadu minimum wages).
• Identify operational gaps and recommend security improvements to the Security Operations Manager.

Skills

People management

Tamil & English communication

Client relationship management

MS Office proficiency

Education

Any degree

MBA or postgraduate qualification

Tools

MS Office

Job description

L3 Assistant Manager

3-5 years

Chennai

Full Time

Any Degree

Reports to: Security Operations Manager

Key Responsibilities

• Manage and mentor Security Operations Executives and Supervisors across assigned client portfolios
• Monitor overall security service quality, guard attendance, and compliance across all assigned sites
• Conduct regular client review meetings and maintain high client satisfaction across all security accounts
• Support the Security Operations Manager in manpower planning, guard deployment, and budget management
• Handle escalated client complaints and security incidents that cannot be resolved at Executive level
• Ensure all deployed security guards hold valid background verification and required documentation
• Review and approve operational reports from Security Operations Executives
• Support new client onboarding - site security assessment, guard deployment planning, protocol definition
• Monitor statutory compliance for all deployed security staff - PF, ESI, Tamil Nadu minimum wages
• Identify operational gaps and recommend security service improvements to the Security Operations Manager

Requirements

• Any degree from a recognised university - MBA or relevant postgraduate qualification preferred
• 3-5 years of experience in security operations with at least 1 year in a supervisory role
• Proven ability to manage teams and multiple security client accounts simultaneously
• Strong communication skills in Tamil and English
• Proficiency in MS Office for reporting and presentations
• Understanding of Tamil Nadu Private Security Agencies Regulation Act and related compliance
• Experience in client relationship management at an operational level

Nice to Have

• Prior experience as Assistant Manager in a security services company in Chennai
• Experience managing a portfolio of 20+ security client sites
• Knowledge of access control, CCTV, and integrated security systems