Assistant Officer, Video KYC Agent, Consumer Banking Group

DBS; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

DBS Pune invites applications for Assistant Officer, Video KYC Agent in Consumer Banking Group. The role verifies customer identities via video KYC and ensures regulatory compliance, while delivering a consistent customer experience.

The candidate will conduct VKYC/ReKYC calls per scripts, handle inquiries professionally, document interactions accurately, and contribute to process improvements with a customer-centric approach. Fluency in English, Hindi, and Marathi is preferred.

Qualifications

• KYC processing and compliance with SLAs.
• Experience with VKYC/ReKYC calls is preferred.
• Excellent communication in English, Hindi, and Marathi.

Responsibilities

• KYC processing and adherence to bank guidelines and customer acceptance procedures.
• Ensure calls are serviced per defined SL and escalate deviations.
• Record dispositions and interactions in the system.
• Identify and push for improvements in monitoring processes.

Skills

Interpersonal communication

Verbal and written communication

Customer service orientation

Problem-solving

Education

Degree holder

MS Office certification

Tools

MS Office (Excel/PowerPoint/Word)

Finacle

Call Centre Tools

CMS

Job description

Assistant Officer, Video KYC Agent, Consumer Banking Group### Assistant Officer, Video KYC Agent, Consumer Banking GroupApply: Pune-DBIL: Full time: Posted Today: WD89966**ob Purpose** :* Provide a brief overview of the position, including its purpose and contribution to the organization.* The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.**Key Accountabilities** :* Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements* Verifying customer identity and documents during live video interactions* Ensuring adherence to regulatory and internal quality standards* Handling customer queries professionally during the verification process* Maintaining accurate records and updating systems in real time**Job Duties & responsibilities** :**KYC Processing*** Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.* All KYC call requests must be serviced as per defined SL without deviation.* KYC exceptions if any, need to be duly escalated as per defined approval matrix.* All required disposition and interactions with customer to be duly recorded / documented in the relevant system* Continuously review the internal monitoring process and identify areas of improvement.**Education / Preferred Qualifications** :* Degree holder* Certifications in the areas of Operations, MS office will be an advantage.**Core Competencies** :* Strong interpersonal & verbal and written communications skills* Good, effective and engaging skills. Calling skills preferred* Basic analytical skills* Good judgement and problem-solving skills* Able to organize information in a structured manner* Good interpersonal and communication skills (English, Hindi & Marathi)* Ability to handle sensitive customer data with confidentiality* Problem-solving ability and presence of mind* Need to have Customer Centric Approach**Technical Competencies** :* Proficient in MS office tools, Ms Excel, Power point, Word* Knowledge of Finacle, Call Centre Tools, CMS preferred.**Location:**Pune-DBIL**Job:**Customer Service**Schedule:**Regular**Employee Status:**Full time