Assistant Officer, Video KYC Agent, Consumer Banking Group

China, Beijing Branch; Pune District; Sur place; INR 223 000 - 357 000; Plein temps

Résumé du poste

Bank Corp Pune seeks a VKYC/ReKYC Agent to conduct video-based customer verification in line with regulatory guidelines. You will verify identities, address inquiries, and maintain records with real-time system updates to ensure a uniform customer experience.

The role requires strong communication skills in English, Hindi and Marathi, and a degree. MS Office and Finacle knowledge are advantageous for performance on KYC processing tasks.

Qualifications

• KYC/ VKYC process knowledge and regulatory compliance.
• Strong documentation and data entry skills.
• Ability to handle sensitive customer information securely.

Responsabilités

• Conduct VKYC/ReKYC calls as per scripts and compliance.
• Verify customer identity and documents during live video calls.
• Maintain adherence to regulatory and internal quality standards.
• Handle customer queries professionally during verification.
• Maintain accurate records and update systems in real time.
• Follow KYC processing steps per bank guidelines and SLs.
• Escalate exceptions per approval matrix and document dispositions.
• Review monitoring processes and identify improvements.

Connaissances

Interpersonal skills

Verbal and written communication

Multilingual (English, Hindi, Marathi)

Formation

Degree holder

Certifications in Operations

MS Office certification

Outils

Finacle

Call Centre Tools

CMS

Description du poste

Job Purpose :

Provide a brief overview of the position, including its purpose and contribution to the organization.

The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
• Verifying customer identity and documents during live video interactions
• Ensuring adherence to regulatory and internal quality standards
• Handling customer queries professionally during the verification process
• Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

• Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
• All KYC call requests must be serviced as per defined SL without deviation.
• KYC exceptions if any, need to be duly escalated as per defined approval matrix.
• All required disposition and interactions with customer to be duly recorded / documented in the relevant system
• Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

• Degree holder
• Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

• Strong interpersonal & verbal and written communications skills
• Good, effective and engaging skills. Calling skills preferred
• Basic analytical skills
• Good judgement and problem-solving skills
• Able to organize information in a structured manner
• Good interpersonal and communication skills (English, Hindi & Marathi)
• Ability to handle sensitive customer data with confidentiality
• Problem-solving ability and presence of mind
• Need to have Customer Centric Approach

Technical Competencies :

• Proficient in MS office tools, Ms Excel, Power point, Word
• Knowledge of Finacle, Call Centre Tools, CMS preferred.

Location:

Pune-DBIL

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time