Walk-in | VKYC Officer | Kotak Digital Banking 811

Kotak Mahindra Bank; Sector 10; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank is seeking a KYC Executive to engage with customers via video calls to complete full KYC, verify details, and ensure VKYC is conducted by the right party. The role emphasizes maintaining customer relationships and accurate information during onboarding.

The candidate should have a graduate degree, good English, a presentable appearance, integrity, and a willingness to learn, with readiness to work in rotating shifts. Training will cover compliance and product knowledge.

Qualifications

• Graduate with decent English communication.
• Pleasant personality and presentable.
• Integrity and dedication.
• Willingness to learn with continuous improvement.
• Willing to work in rotating shifts.

Responsibilities

• Video call customers to complete the Full KYC.
• Verify details submitted while opening the account and documents.
• Ensure VKYC is completed by the Right Party only.
• Maintain a good relationship with the customer throughout the KYC process.
• Cross-sell other banking products and give complete information on products.
• Take callbacks and ensure timely follow up.
• Adhere to information security norms and quality processes.
• Be aware of updates about the process and act on feedback.

Skills

English communication

Pleasant personality

Integrity

Willingness to learn

Shift flexibility

Education

Graduate

Job description

Description for Candidates

Job Role:

• Video call customers to complete the Full KYC
• Verify the details submitted by the customer while opening the account and Documents submitted are matching
• Ensure VKYC is completed by the Right Party only
• Should maintain a good relationship with the customer throughout the KYC process.
• Cross-sell other banking products.
• Give complete and correct information on all the products pitched to the customer
• Take call backs in case the customer is busy and ensure the follow up is done on time
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on conversion and Cross selling as defined from time to time.
• Ensure customer's delight and consistent service experience, including timely resolution of customer queries/issues.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements:

• Graduate with decent English communication.
• Candidate should have a pleasing personality and should be presentable.
• Should be dedicated and display integrity.
• Willingness to learn with an attitude of continuous improvement.
• Willing to work in rotating shifts