V KYC

Olyv, Inc.; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Olyv, Inc. in Bengaluru is seeking a customer-focused VKYC Associate to conduct video KYC calls for identity verification, review documents, and resolve customer queries in real time.

You will document outcomes in our CRM, maintain confidentiality, and work with weekend shifts from 9 AM to 6 PM. Graduation in any stream is accepted; strong communication and VKYC knowledge are essential. Hindi and English proficiency preferred.

Qualifications

• Graduation in any stream.
• Proven experience in customer service, VKYC, or banking roles (video-based verification).
• Strong communication skills (verbal and written).
• Good knowledge of VKYC processes.
• Comfortable with technology, including video conferencing and CRM software.

Responsibilities

• Conduct VKYC video calls for identity verification and review the call.
• Verify customer documents during the VKYC process.
• Resolve customer queries during the VKYC process with professionalism.
• Update records accurately in the company's CRM and databases.

Skills

Strong communication

Attention to detail

Confidentiality

Problem solving

Multilingual (Hindi/English)

Customer service

VKYC knowledge

Tech savvy

Education

Graduation (any stream)

Tools

CRM software

Video conferencing tools

Job description

• Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.
• Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
• Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
• Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

• Candidates must graduate with any Stream
• Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
• Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
• Good knowledge of VKYC processes
• Comfortable with technology, including video conferencing tools and CRM software.
• Strong attention to detail with the ability to spot inconsistencies in documentation.
• Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

• Previous experience in video-based KYC verification or in a customer-facing role.
• Multilingual proficiency is a plus but Hindi and English is a must.
• Knowledge of the financial sector and the regulatory environment.
• Communication: Clear and concise communication skills are essential for interacting with customers.
• Attention to Detail: Accuracy in verifying documents and recording customer details.
• Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
• Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.
• Fixed working hours 9 AM to 6 PM, but includes weekend shifts.